Ian Finley
Queen Creek
Summary
Experienced with managing complex billing processes and ensuring timely invoicing. Utilizes strong financial analysis and problem-solving skills to enhance accuracy and efficiency. Track record of effective communication and organizational skills, ensuring seamless operations and client satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Billing Coordinator
Henry Meds
06.2023 - 04.2025
- Streamlined billing processes by implementing efficient solutions, resulting in reduced processing time and improved accuracy.
- Developed comprehensive reports for management review, highlighting key performance indicators and areas for improvement in the billing process.
- Managed accounts with exceptional attention to detail, ensuring accurate invoicing according to contract terms.
- Conducted regular reviews of billing processes and procedures, recommending updates as necessary to maintain compliance with evolving regulations and industry best practices.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring compliance in all billing activities.
- Enhanced client satisfaction by promptly addressing and resolving billing disputes and discrepancies.
- Served as a key resource for internal and external stakeholders regarding billing policies, providing expert guidance on relevant topics.
- Trained junior staff members on best practices for billing, ensuring a consistently high level of expertise across the team.
Team Lead - Social Media and Merchant Experience
DoorDash Inc.
12.2019 - 11.2022
- Managed teams of 20+ employees and monitored projects to ensure progress.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction through Social Media by over 45%
- Conducted calibration meetings, QA trainings, and participated in new Hire trainings
- Cross departmental collaboration to ensure the Social Media Team was complying with DoorDash policy and procedures
- Tracked KPIs week-over-week to find trends and create plans
- Generated daily, weekly, monthly, and quarterly reports regarding agent performance metrics and customer retention rates.
Merchant Analyst Team
DoorDash Inc.
08.2019 - 12.2019
- Learned to communicate with angry business owners and help resolve issues, calm frustrations, and set realistic expectations.
- Identified areas of high risk & executed recovery procedure during business issues
- Analyzed and reported risk levels for business strategies and transactions
- Reviewed and updated internal risk management policies to accommodate new business processes
- Creatively solved customer issues and provided resolutions to achieve the highest level of customer satisfaction.
- Worked to create an environment of service excellence for internal and external customers
Merchant Payment Team
DoorDash Inc.
04.2019 - 08.2019
- Learning the issues Merchants face on the DoorDash platform and how to resolve these issues
- Audited and analyzed financial documentation and asset data to determine potential risk appetite
- Investigated high level payment issues to determine root causes and to provide solutions and payments to rectify any incorrect payments
- Generated weekly and monthly payment reports for the highest earning businesses on the DoorDash platform
Warehouse Foreman
Mt. Baker Vapor
04.2015 - 05.2019
- Oversaw warehouse processes on a day to day for a team of 25
- Worked with vendors to present and maintain their products in our warehouse
- Helped run the front shop attached to our warehouse
- Provided weekly coachings for employees
- Tracked KPIs
- Implemented new processes to help improve aspects of the day to day responsibilities of our employees
Mac Expert
G.C Services
01.2013 - 06.2015
- Collaborated with team members to find innovative solutions for complex technical issues faced by customers.
- Played an integral role in driving store success as part of a high-performing team of Mac Advisors.
- Promoted Apple''s brand values through excellent customer interactions that emphasized ease-of-use, innovation, and reliability of products.
Chat Team
Nike
09.2013 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ05-2011
Skills
- Team leadership
- Time management expertise
- Strong analytical mind
- Process improvement expertise
- Quality assurance
- Training and development experience
- Relationship building
- Account reconciliation experience
- Customer engagement
- Customer service
- Verbal and written communication
- Problem-solving
Timeline
Senior Billing Coordinator
Henry Meds
06.2023 - 04.2025
Team Lead - Social Media and Merchant Experience
DoorDash Inc.
12.2019 - 11.2022
Merchant Analyst Team
DoorDash Inc.
08.2019 - 12.2019
Merchant Payment Team
DoorDash Inc.
04.2019 - 08.2019
Warehouse Foreman
Mt. Baker Vapor
04.2015 - 05.2019
Chat Team
Nike
09.2013 - 04.2015
Mac Expert
G.C Services
01.2013 - 06.2015
High School Diploma -
Queen Creek High School
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