IAN VU
MESA
Summary
Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of fostering team collaboration and maintaining seamless workflows.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Coulter Motor Company
05.2024 - 10.2025
- Assisted in daily operations by coordinating service requests and customer inquiries.
- Supported management in scheduling technician assignments and maintaining service records.
- Helped track inventory levels and order supplies to ensure operational efficiency.
- Learned and utilized customer relationship management software for tracking service interactions.
- Documented customer feedback to contribute to service improvement initiatives.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Service Technician and Service Advisor
Tempe Honda
01.2016 - 05.2024
- Diagnosed and repaired equipment malfunctions to restore functionality efficiently.
- Conducted routine maintenance checks to ensure optimal performance of machinery.
- Collaborated with team members to streamline service processes and improve turnaround time.
- Provided technical support for customers, addressing inquiries and resolving issues effectively.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
Associate of Science - Automotive Technology
Universal Technical Institute
Avondale, AZSkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Sales support
- Operational improvements
- Strong leadership
- Employee relations
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Trustworthy and honest
Timeline
Assistant Service Manager
Coulter Motor Company
05.2024 - 10.2025
Service Technician and Service Advisor
Tempe Honda
01.2016 - 05.2024
Associate of Science - Automotive Technology
Universal Technical Institute