Ibis Hernandez
Phoenix
Summary
Certified in deka batteries and navitas lithium batteries. Test and diagnosing lead acid and lithium ion batteries. Testing and diagnosing ac to dc industrial chargers. Repair and diagnosing MTC and BHS battery extractors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Ultracare Technician/ Service Tech
Motive Energy
06.2022 - Current
- Travel to Customer Locations and maintain batteries as required.
- Clean and Neutralize batteries as required.
- Complete repairs as needed.
- Provide detailed reports.
- Deliver batteries and chargers.
- Help with various other tasks that may be required from time to time.
- Perform routine maintenance and repairs on industrial battery systems, ensuring optimal performance.
- Analyze battery and charger performance and troubleshoot issues
- Fabricate components as needed to support battery system repairs.
- Utilize scissor lifts and other equipment safely to access battery systems in various settings.
- Read and interpret schematics to assist in diagnosing electrical issues.
- Provide excellent customer service by communicating effectively with clients regarding service needs and recommendations.
- Conduct low voltage electrical work as required for battery installations and repairs.
- Collaborate with team members to ensure all safety protocols are followed during maintenance activities.
- Deliver and install batteries and chargers at customers site.
- Process paperwork after completion of each job.
- Shop maintenance and cleaning
- Handled development and maintenance of AC-to-DC systems.
- Operated multiple systems in parallel and series configurations.
- Directed and supported collaborative efforts among team members.
Store Manager
Cvs Pharmacy
07.2005 - 07.2022
- Analyzes financial reporting to make recommendations on how to improve store performance
- Utilizes historical data on key category sales, customer traffic data, schedules, and payroll demand in order to forecast future profits and sales volume
- Executes all necessary documentation
- Responsible for hiring, training and developing current and new employees to align individual performance expectations with the mission and goals of the company
- Leads a staff of associates and communicates information effectively in a open and timely matter
- Assists customers with questions, comments, or concerns and addresses each in accordance with corporate policy
- Maintains merchandising/store presentation
- Meet and exceed sales plans, both store and personal
- Meet and exceed sales metrics, both store and personal
- Protect company assets including accurate inventory and cash management
- Create and maintain weekly work schedules to utilize talent and maximize sales
- Manage ALL performance, from exceptional to deficient
- Identify trends through shopping the competition and other trend resources
- Effectively use all merchandise reports to analyze, identify and communicate merchandising needs to maximize your business
- Partner with HR to move issues to closure
- Consistently meet deadlines
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
- Recruited qualified candidates for designated roles.
- Implement loss prevention procedures.
Store Manager
Autozone
05.1997 - 06.2005
- Directly responsible for the success and customer services integrity of corporation
- Maintain an open communication with staff and customers
- Oversee all day-to-day service operations and manage staff
- Prepare product orders
- Estimate product costs
- Process and track paperwork inventory
Education
High School Diploma/ GED - Business Automotive
Bartlesville High School
Bartlesville, OKSkills
- Employee Evaluation
- Labor Cost Analysis
- Store Management Experience
- Profit & Loss
- Recruiting
- Management
- Strategic Planning
- Budgeting
- Sales Management
- Financial Report Writing
- Human Resources
- Payroll
- Accounts Receivable
- Merchandising
- Operations Management
- Process Improvement
- Team Management
- Retail Management
- Interviewing
- Pricing
- Logistics
- Office Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
Deka lead acid certification
Navitas lithium certification
Languages
Spanish
Native or Bilingual
Timeline
Lead Ultracare Technician/ Service Tech
Motive Energy
06.2022 - Current
Store Manager
Cvs Pharmacy
07.2005 - 07.2022
Store Manager
Autozone
05.1997 - 06.2005
High School Diploma/ GED - Business Automotive
Bartlesville High School
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