Idali "Lily" Alvarez
Glendale
Summary
Dynamic AML BSA Representative at US Bank with expertise in regulatory compliance and risk management. Proven track record in customer profiling and data analysis, consistently achieving collection targets. Adept at financial transaction oversight and fostering positive client relationships, ensuring adherence to state and federal regulations.
Overview
11
11
years of professional experience
Work History
AML BSA Representative
US Bank
10.2024 - Current
- Assist in originating, implementing, and maintaining the Bank Secrecy Act/Anti Money Laundering (BSA/AML) and Regulatory compliance program to ensure conformity and adherence with all applicable state and federal laws and regulations.
- Working on cases and interviewing customers regarding incomplete documents and questions on accounts.
- Take incoming calls and answer questions to complete customer profiles.
Call Center Customer Service
ROBERT HALF - Peckham
01.2024 - 10.2024
- Take incoming calls to provide information for new passport applications, renewals, and expedited passports.
- Forward instructions and applications for processes to customers.
- Route calls to other departments for applications already in the system.
- SOA contract
Accounting Clerk/Project Assistant
ROBERT HALF - Infosys
06.2023 - 12.2023
- Front desk greeting visitors, receiving deliveries
- Assisting new employees with setting up new computers and obtaining access to proxy cards.
- Opening and routing mail, tracking proxy card check-ins
- Office inventory and ordering supplies for the office and breakroom.
Accounting Specialist
ADDISON GROUP-LIVELY DISTRIBUTING
04.2023 - 05.2023
- Coverage in various departments while employees are out on vacation.
- Cash applications, bank deposits, log payments, credit card logging, and running payments.
AR Analyst / Collections
SNAPNURSE
06.2022 - 03.2023
- Conducted B2B collections to recover past-due payments, consistently meeting or exceeding collection targets.
- Managed the monthly issuance of invoices and statements, ensuring accurate and timely delivery.
- Collaborated with cross-functional teams to resolve payment discrepancies and discrepancies.
- Maintained up-to-date records of accounts and collection efforts, ensuring accurate and organized documentation.
Cash Applications/ Collections
ROBERT HALF - HOMESMART
04.2022 - 04.2022
- Administered cash applications, including bank transfers and wires, ensuring accuracy in financial transactions.
- Managed collection processes by effectively communicating with clients to secure outstanding payments.
- Processed commission checks and addressed inquiries, delivering exceptional customer service.
Accounts Receivable / Collections Specialist
RANSTAD FINANCE - WEBPT
10.2019 - 04.2022
- Specialized in B2B collections, proactively recovering past-due payments, and maintaining positive client relationships.
- Successfully updated credit card information and managed the payment process to facilitate timely settlements.
- Issued invoices and statements as needed, adhering to company protocols and ensuring accuracy.
- Assisted in the maintenance of accurate financial records and documentation.
Collections
ROBERT HALF - RAPID RECOVERY
04.2019 - 09.2019
- Collections efforts for Franchise and Company Rapid Recovery locations, consistently achieving collection goals.
- Resolving customer issues and inquiries through the Zendesk ticket system.
- Utilized Salesforce, QuickBooks, and Sage for effective account management and collections tracking.
- Collaborated closely with team members to streamline collections processes and improve efficiency.
Accounting Clerk
ROBERT HALF - GOTHIC LANDSCAPE
02.2019 - 04.2019
- Sorting check stubs weekly to hand out, scanning and indexing weekly timesheets for the payroll department.
- Checked and updated job location information using Time Summit.
Cash Control Assistant
BLUE CROSS BLUE SHIELD
11.2018 - 02.2019
- In charge of returned checks, helping with mail, and any other duties as needed.
Billing Specialist
IRON MOUNTAIN DATA CENTER
07.2018 - 10.2018
- Process orders and execute the issuance of timely and accurate customer invoices.
- Invoice verification and review as well as preparation of adjustments, research billing issues, post payments to accounts, prepare and distribute billing reports, and provide daily support tracking to internal and external customers.
Accounts Receivables
STIVERS PERSONAL/NORTON LILLY
01.2018 - 07.2018
- Accounts receivable functions for import/export transportation.
- Complete daily; post wire deposits, scan and record remote bank deposits, open and sort mail, and check the authenticity of OBLs.
Accounts Receivables
ROBERT HALF - GIRL SCOUTS
09.2017 - 12.2017
- Handle funds received; code, log, verify, copy, scan.
- Manage cash, checks, balance deposits, weekly bank runs, Journal entries, credit receipts, and disbursements. Assist with any other clerical duties.
Billing Coordinator
REPUBLIC SERVICES
06.2014 - 08.2017
- Conducted monthly invoicing and distributed them to customers promptly.
- Process various credits and debits as needed.
- Research and process tickets sent in via Aldon and Salesforce.
- Set up new accounts, updated accounts, closed accounts, and TBI (To Be Invoiced) entries.
- General maintenance of customer accounts.
- Assist in month-end closing duties, AR (Cash, check, credit card), and collection duties.
Education
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Regulatory compliance
- Risk assessment and management
- Customer profiling and analysis
- Data analysis techniques
- Financial transaction oversight
Affiliations
- Dance Fitness
References
References available upon request.
Timeline
AML BSA Representative
US Bank
10.2024 - Current
Call Center Customer Service
ROBERT HALF - Peckham
01.2024 - 10.2024
Accounting Clerk/Project Assistant
ROBERT HALF - Infosys
06.2023 - 12.2023
Accounting Specialist
ADDISON GROUP-LIVELY DISTRIBUTING
04.2023 - 05.2023
AR Analyst / Collections
SNAPNURSE
06.2022 - 03.2023
Cash Applications/ Collections
ROBERT HALF - HOMESMART
04.2022 - 04.2022
Accounts Receivable / Collections Specialist
RANSTAD FINANCE - WEBPT
10.2019 - 04.2022
Collections
ROBERT HALF - RAPID RECOVERY
04.2019 - 09.2019
Accounting Clerk
ROBERT HALF - GOTHIC LANDSCAPE
02.2019 - 04.2019
Cash Control Assistant
BLUE CROSS BLUE SHIELD
11.2018 - 02.2019
Billing Specialist
IRON MOUNTAIN DATA CENTER
07.2018 - 10.2018
Accounts Receivables
STIVERS PERSONAL/NORTON LILLY
01.2018 - 07.2018
Accounts Receivables
ROBERT HALF - GIRL SCOUTS
09.2017 - 12.2017
Billing Coordinator
REPUBLIC SERVICES
06.2014 - 08.2017
Maricopa Community Colleges, Paradise Valley Community College
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