Ietza Willis
San Tan Valley
Summary
Highly motivated self starter seeking a career opportunity where both verbal and communication skills will be fully utilized to support business development while enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Child Care Provider
Owned In-home Child-Care Business
02.2019 - 05.2024
- Owning a childcare business for over 5 years, enhanced my communication skills with individuals such as parents and children, and learned new concepts to children in many creative and appropriate ways.
- Proficient in creating and engaging educational activities to foster development while ensuring a safe and nurturing environment
- Provided nurturing childcare to children from two to five years old.
- Created individualized educational materials to foster the development of attendees that aligned with AZ Early Learning Standards.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Customer Service Representative
Banner Health Center
01.2018 - 01.2019
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Registered new and existing patients, scheduled office visits, verified insurance eligibility and benefits, collected co-pays, deductible and co-insurance
- Worked for numerous doctors such as different specialties like OBGYN, Pediatrics and Family medicine
- Able to adapt to patient and colleagues needs.
Patient Care Coordinator
Diamondback Physical Therapy
05.2015 - 12.2017
- Front desk with Technician experience for four years
- Developed a strong multi-tasking skill by effectively handling the office as a receptionist and technician
- Checked-in outpatients, scheduled office visits, maintain incoming calls, emails, faxes, and data entry for all new and existing patients
- Verified insurance eligibility and benefits, collecting any copays, deductibles or co-insurance, and assisted in obtaining pre-certification referrals and authorizations.
Patient Care Coordinator
Quality Rehab Network
09.2013 - 09.2015
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
Advance Call Center Technologies
09.2010 - 09.2013
- Resolved customer complaints with empathy,keeping customers from leaving the company.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls, capable of working under pressure and treating customers with kindness and consideration.
Education
Business Principals of Human Relation Credits
Arizona Western College
Yuma, AZ05.2010
High School Diploma -
San Luis High School
San Luis, AZ05.2007
Skills
- CPR/ First Aid certify
- Time management
- Organization
- Bilingual/Spanish
- Customer Service Resolution
- Problem Solving
- Behavior management
- Revenue Cycle
- Nextgen
- Clear IQ
- Payment Navigator
References
- Physical Therapist Widd Workman, 602-326-4234
- Office Manager Patty Guidice, 480-205-3158
- Physical Therapist David Gladysz, 928-388-7105
Timeline
Child Care Provider
Owned In-home Child-Care Business
02.2019 - 05.2024
Customer Service Representative
Banner Health Center
01.2018 - 01.2019
Patient Care Coordinator
Diamondback Physical Therapy
05.2015 - 12.2017
Patient Care Coordinator
Quality Rehab Network
09.2013 - 09.2015
Customer Service Representative
Advance Call Center Technologies
09.2010 - 09.2013
Business Principals of Human Relation Credits
Arizona Western College
High School Diploma -
San Luis High School
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