Ignacio Alfaro
Goodyear
Summary
With over 30 years of automotive experience, a seasoned Service Manager well-versed in business practices, operational standards, and customer requirements. Passionate about empowering and developing teams to deliver exceptional service and ensure customer satisfaction. Proven track record of driving customer retention through leadership and dedication to providing top-notch service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Manager
Pepboys
03.1993 - Current
- Maintained service quality through clear standards.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Contributed to a high standard of fleet maintenance by regularly inspecting for any mechanical issues, promptly reporting problems, and coordinating necessary repairs.
Education
Associate Of Occupational Studies - Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ10.1994
Skills
- Customer Service
- Service Documentation
- Inventory Management
- Goal Setting
- Estimating and Quoting
- New Employee Hiring
- Employee Training and Development
- Service Quality Management
- Culture development
- Workplace Safety
- Fleet Maintenance
- Customer Service Management
- Positive Attitude
- Problem-Solving
- Supply Ordering
- Mechanical Diagnostics
- ASE Certification
- Service Scheduling
- Operational Efficiency
- Bilingual English and Spanish
- Coaching and Mentoring
- Vehicle fleet maintenance and repairs
Certification
ASE
Brakes
Suspension and steering
Electrical / Electronic systems
Heating and air conditioning
Auto Maintenance and Light Repair
Automobile Service Consultant
Automobile Parts
Education
false
Timeline
Service Manager
Pepboys
03.1993 - Current
Associate Of Occupational Studies - Automotive Technology
Universal Technical Institute of Arizona Inc
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