Summary
Overview
Work History
Skills
Timeline
Generic

Ignacio Reyes, BS

Tucson

Summary

Efficient and detail-oriented office manager with more than 5 years of experience working as an outreach specialist and delivering administrative support to Vet Centers and surrounding areas. Attained a Bachelor of Science in Human Services from University o Phoenix in 2021. Dedicated to teamwork and maintaining workflow. Skilled problem-solver with friendly, caring mentality and great communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking administrative professional offers great people skills, organizational skills and deep understanding of privacy procedures.

Overview

23
23
years of professional experience

Work History

Office Manager

Tucson Vet Center
04.2020 - Current
  • Answered customer queries and resolved basic concerns.
  • Maintained knowledge of Veteran's rights, benefits, and programs
  • Provided assistance program briefings to personnel transitioning from combat service/active duty.
  • Worked with local and regional media television, radio, and print media to alert newly returning service members and their families to Vet Center services and activities
  • Independently developed and maintained working relationship with local community resources, VA, Vet Centers.
  • Supervised, trained and scheduled 8-10 work studies, employees, and volunteers.
  • Managed a budget in excess of $500,000.
  • Served as liaison between Vet Center Director and District office to ensure effective administrative policies and procedures were adhered to in a timely manner.

Program Support Assistant

Department Of Veterans Affairs
04.2016 - 04.2020


  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Participated in marketing, outreach and other visibility efforts.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Volunteered to help with special projects of varying degrees of complexity.

Outreach Specialist

Mesa Vet Center
04.2015 - 04.2016


  • Maintained knowledge of Veteran's rights, benefits, and programs
  • Provided assistance program briefings to personnel transitioning from combat service/active duty.
  • Worked with local and regional media television, radio, and print media to alert newly returning service members and their families to Vet Center services and activities
  • Independently developed and maintained a working relationship with local community resources, VA, Vet Centers.
  • Served as a liaison between the Vet Center Director and the District office to ensure effective administrative policies adhered to in a timely manner.

Outreach Specialist

Prescott Vet Center
04.2014 - 04.2015


  • Successfully executed many outreach events in the community
  • Maintained knowledge of Veteran's rights, benefits, and programs
  • Provided assistance program briefings to personnel transitioning from combat service/active duty
  • Worked with local and regional media television, radio, and print media to alert newly returning service members and their families to Vet Center services and activities
  • Independently develops and maintains a working relationship with local community resources, VA, Vet Centers
  • Established team priorities, maintained schedules and monitored performance
  • Developed and maintained working relationships with a network of service provision agencies and individuals in all areas relevant to transitioning combat service member and their families
  • Networked and maintained relationships with community partners

Infantryman Section Sergeant

US Army
02.2001 - 09.2013
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Maintained secure communication systems to relay information to and from command teams.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Led unit in field exercises and operations.
  • Trained soldiers on military structure, etiquette and environmental survival tactics.
  • Disciplined subordinates for rules infractions and poor performance.

Skills

  • Bilingual English/Spanish
  • CPRS
  • RCS Net
  • Excel
  • Medical Recordkeeping
  • HIPAA Compliance
  • First Aid/CPR
  • Public Relations
  • Peer Mentoring
  • Medical Records Verification

Timeline

Office Manager

Tucson Vet Center
04.2020 - Current

Program Support Assistant

Department Of Veterans Affairs
04.2016 - 04.2020

Outreach Specialist

Mesa Vet Center
04.2015 - 04.2016

Outreach Specialist

Prescott Vet Center
04.2014 - 04.2015

Infantryman Section Sergeant

US Army
02.2001 - 09.2013

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Ignacio Reyes, BS