Ilaha Hasanova

Social Media Communication Specialist

• Responded promptly to customer and follower messages across TikTok, Instagram, Facebook, and WhatsApp.
• Forwarded inquiries and suggestions to relevant departments, improving customer service workflow.
• Engaged with followers by replying to comments professionally and positively.
• Resolved complaints with a solution-oriented approach, increasing satisfaction rates.
• Coordinated cross-platform communication to maintain consistent brand voice.
• Prepared daily and monthly reports on message and comment statistics.
• Maintained active social media presence and strengthened community engagement.

Online Business Management

• Focused on teaching students basic vocabulary, grammar and also planned lessons with dynamic discussions and exercises to improve speaking skills

• Analyzing data to assist in the development of improvement plans,
• Organizing, managing, and implementing all standardized testing for IELTS,
• Preparing tests for students,
• Training Staff to support the implementation of tests and assessments,
• Checking tests' answers and assignments,
• Motivating and directing students,
• Solving students' problems,
• Source potential job candidates for open job orders,
• Review resumes and make suggestions on improvement,
• Interviewing teachers

• Providing consistently high standards of visitor care at all times when welcoming visitors,
• Assisting in the preparation of food and drink,
• Ensuring the security and safety of visitors, staff, volunteers, the premises, stock and cash at all times,
• Responding to complaints, listen to feedback from our visitors and to ensure that it is used positively to influence and develop the organisation and its activities,
• Undertaking other duties and responsibilities commensurate with the status of the post as may from time to time be required by the Catering & Hospitality Manager and Commercial Manager.

• Develop or provide technical resources, such as course management and videoconferencing systems, networking, and webcasting, for distance learning programs,
• Assess distance-learning technological or educational needs and goals,
• Prepare and manage distance learning program budgets,
• Troubleshoot and resolve problems with distance learning equipment or applications,
• Prepare and distribute schedules of distance learning resources, such as course offerings, classrooms, laboratories, equipment, and web sites,
• Asking job seekers to fill out application forms with information about education, job experience, references,
• Updating the computer database by entering these applications or by putting it in paper files.

• Analyzing data to assist in the development of improvement plans,
• Organizing, managing, and implementing all standardized testing for IELTS,
• Preparing tests for students,
• Training Staff to support the implementation of tests and assessments,
• Checking tests' answers and assignments,
• Motivating and directing students,
• Solving students' problems.

• Develop team-building exercises and workshops,
• Organizing food, facilities for car parking, first aid,
• Controlling security and competitors,
• Negotiating with restaurants,
• Organizing the production of tickets, posters, catalogues and sales brochures, plus social media coverage.