Ilgar Isazada
Baku
Summary
Experienced hotelier with a strong background in customer service and time management. Proven ability to enhance guest experiences and foster long-term client relationships. Skilled Front Office Supervisor with a track record of motivating teams to achieve sales targets and deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Lankaran Springs and Wellness Resort
Lankaran
09.2023 - Current
- Functioning as AFOM from September 2024 to present
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Scheduled staff shifts and assigned duties as needed.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Created schedule of front office workers.
- Monitored guest check-in and check-out procedures.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other departments to ensure smooth operations.
- Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
- Supervised front office staff, including hiring and training new employees.
Guest Service Agent
Sheraton Baku Intourist Hotel By Marriott
Baku
06.2023 - 09.2023
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Processed guest payments quickly and efficiently.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Made reservations for spa treatments, restaurants .
- Assisted guests in answering questions and completing check-in and check-out processes.
Front Office Team Leader
Lankaran Springs and Wellness Resort
Lankaran
09.2022 - 02.2023
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
- Coordinated with housekeeping staff regarding room availability status and communicated updated information to guests accordingly.
- Provided leadership, direction and support to front office staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Guest Service Agent
Lankaran Springs and Wellness Resort
Lankaran
05.2019 - 09.2022
- Performed duties as Night Shift August 2020 - September 2021
- Assisted in resolving customer complaints in a courteous and professional manner.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Detailed all policies and procedures, including safety information to guests upon hotel check in.
- Provided information regarding room availability and rates to potential customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Education
Master of Tourism and Hospitality - Economy
Lankaran State University
Lankaran01.2024
Bachelor of Tourism and Hospitality - Economy
Lankaran State University
Baku01.2020
Skills
- Management and leadership
- Creative problem-solving
- Digital marketing strategies
- Negotiation and conflict resolution
- Critical thinking skills
- Time management techniques
- Sales expertise
- Emotional intelligence
- Workplace communication
- Managing employee stress
- Customer service
- Team leadership
Languages
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
Turkish
Proficient (C2)
C2
Italian
Beginner
A1
Arabic
Beginner
A1
Timeline
Front Office Supervisor
Lankaran Springs and Wellness Resort
09.2023 - Current
Guest Service Agent
Sheraton Baku Intourist Hotel By Marriott
06.2023 - 09.2023
Front Office Team Leader
Lankaran Springs and Wellness Resort
09.2022 - 02.2023
Guest Service Agent
Lankaran Springs and Wellness Resort
05.2019 - 09.2022
Master of Tourism and Hospitality - Economy
Lankaran State University
Bachelor of Tourism and Hospitality - Economy
Lankaran State University
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