Alexandra Felker
Scottsdale
Summary
Dedicated Case Manager and Navigator with experience supporting vulnerable populations, including individuals experiencing homelessness and serious mental illness. Proven ability to assess client needs, coordinate care, and navigate complex behavioral health and social service systems. Known for strong advocacy, documentation, and collaborative teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Navigator II
Community Bridges Inc.
Phoenix
08.2025 - Current
- Conducted outreach and engagement with individuals experiencing homelessness and/or serious mental illness to assess needs and build rapport.
- Recognized and responded to mental health crises using de-escalation techniques, and trauma-informed care.
- Assisted clients in securing temporary and permanent housing resources, including shelters, transitional housing, and supportive housing.
- Helped clients complete housing applications, and navigate housing programs and waitlists.
- Documented client interactions in compliance with agency standards.
- Provided referrals to appropriate medical, mental health, and social services.
- Coordinated transportation services for clients who lacked access to reliable transportation.
Behavioral Health Technician
Scottsdale Recovery Center
Scottsdale
06.2023 - 12.2024
- Monitored and documented patient behavior, progress, and any changes in mental or physical health.
- Participated in staff training and meetings to stay informed on best practices, new treatment methods, and policies.
- Assisted in creating a structured and therapeutic environment by enforcing rules, and encouraging positive behaviors.
- Collaborated with multidisciplinary teams to discuss treatment progress, patient needs, and strategies for improving care.
Peer Support Specialist
Jade Health and Wellness
11.2022 - 05.2023
- Provided one-on-one peer support to individuals with mental health or substance use disorders, using personal experience to foster trust, hope, and motivation for recovery.
- Assisted clients in setting personal goals, developing coping strategies, and improving self-management skills.
- Served as a role model by demonstrating recovery-oriented behaviors, positive coping techniques, and problem-solving strategies.
- Provided crisis support as needed, utilizing de-escalation techniques and guiding clients through difficult emotions or situations.
- Facilitated group support sessions to share experiences, discuss challenges, and offer peer-to-peer encouragement.
Receptionist/Administrative Assistant
M & S Logistics
Scottsdale
01.2019 - 01.2020
- Answered and routed incoming phone calls, responding to inquiries, and providing information as needed.
- Managed appointment scheduling, including coordinating meetings, conferences, and client visits.
- Handled correspondence, including emails, letters, and packages, ensuring timely delivery and response.
- Managed multiple tasks and met time-sensitive deadlines.
Hostess, Cashier, Server
Vito's Italian Restaurant
Scottsdale
03.2013 - 08.2018
- Greeted and seated guests in a friendly and professional manner, ensuring a positive first impression of the restaurant.
- Processed customer transactions quickly and accurately using the POS system, handling cash, credit cards, and gift cards.
- Responded to guest inquiries and provided accurate information regarding restaurant services and policies.
- Addressed and resolved guest complaints or concerns in a friendly and solution-oriented manner, ensuring customer satisfaction.
- Maintained cleanliness of dining area, including bussing tables, resetting them for new guests, and ensuring high standards of sanitation.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZ05.2013
Associates in Applied Science -
Scottsdale Community College
Scottsdale, AZSkills
- Leadership & Team Collaboration
- Crisis Intervention
- Empathy & Active Listening
- Ability to work in a fast-paced environment
- Proficiency in office software and office equipment
- Strong organizational skills
- Capacity for handling multiple tasks simultaneously
- Understanding of HIPPA Privacy and Security rules
- HIPPA Training and Compliance
Certification
- CPR, First Aid, and AED Certified
- Peer Support Specialist Certified
- Food Handlers Card
Timeline
Navigator II
Community Bridges Inc.
08.2025 - Current
Behavioral Health Technician
Scottsdale Recovery Center
06.2023 - 12.2024
Peer Support Specialist
Jade Health and Wellness
11.2022 - 05.2023
Receptionist/Administrative Assistant
M & S Logistics
01.2019 - 01.2020
Hostess, Cashier, Server
Vito's Italian Restaurant
03.2013 - 08.2018
High School Diploma -
Desert Mountain High School
Associates in Applied Science -
Scottsdale Community College