Ilkin Gasimov
Baku
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
6
6
years of professional experience
Work History
Receptionist
Co-Pilot Hotel
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Working student
Les Roches University
09.2018 - 05.2019
- Greeted and checked-in guests promptly and professionally.
- Managed incoming calls effectively using switchboard systems.
- Informed guests regarding hotel events and announcements.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Supported chefs to deliver smooth-running kitchen operations, serving guests.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
Bachelor of Science - Business Management
Middlesex University
06.2022
Skills
- Problem-solving
- Time management
- Communication skills
- Telephone skills
- Customer/Client relations
Languages
English
Fluent
A1
Turkish
Native
A1
Russian
Beginner
A1
Timeline
Receptionist
Co-Pilot Hotel
05.2024 - Current
Working student
Les Roches University
09.2018 - 05.2019
Bachelor of Science - Business Management
Middlesex University
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