ILKIN GOZALOV
Baku,Azerbaijan
Summary
I love to grow and I am looking for development. I consider the skills I can gain as an important aspect in my work, so I'm ready to start from a minimum and move further up the career ladder. Having a great desire, motivation and optimism, I would like to express myself in your company.
Overview
13
13
years of professional experience
Work history
Product Analyst/Acquiring
PASHA BANK OJSC
Baku, Azerbaijan
01.2026 - Current
- Data Analysis & Monitoring: Analyzed large-scale payment data to monitor merchant acquiring performance, identifying bottlenecks in the transaction lifecycle.
- KPI Management: Defined and tracked key product metrics such as Approval Rates, Chargeback Ratios, and Merchant Churn.
- Optimization: Conducted deep-dive analysis on payment gateway performance, resulting in a [X]% increase in successful transaction rates.
- Stakeholder Collaboration: Worked closely with product managers and engineers to implement data-driven features for the merchant dashboard.
- Reporting: Developed automated dashboards in Tableau/Power BI to provide real-time visibility into regional sales and acquiring volumes (GTV).
Customer Services Specialist
PASHA Bank OJSC
Baku, Azerbaijan
10.2024 - 01.2026
- Orientation of customers according to their wishes;
- To inform customers about the bank's products;
- Opening and closing bank accounts for clients;
- Transfer of funds from accounts;
- Registration of deposits;
- Ordering plastic cards;
- Transfer of funds with fast money transfer systems;
- Provision of all types of banking services to clients according to their wishes and legislation;
- Doing other administrative work.
- Managed complex customer issues to successful resolution.
Junior Customer Services Specialist
PASHA BANK OJSC
Baku, Azerbaijan
07.2023 - 10.2024
- Orientation of customers according to their wishes;
- To inform customers about the bank's products;
- Opening and closing bank accounts for clients;
- Transfer of funds from accounts;
- Registration of deposits;
- Ordering plastic cards;
- Transfer of funds with fast money transfer systems;
- Provision of all types of banking services to clients according to their wishes and legislation;
- Doing other administrative work.
Junior Cashier-operator
PASHA Bank OJSC
09.2021 - 07.2023
- Balancing all money transactions and paperwork.
- Safeguarding the cash draw.
- Performing basic mathematical computations.
- Maintaining an adequate cash drawer at all times.
- Verifying all checks for deposit.
- Transferring cash from one bank account to another.
- Cross selling the banks financial services.
- Handling multiple priorities in a fast paced environment.
- Identifying damaged or counterfeit notes and coins.
- Carefully monitoring processes to ensure that things are done properly.
- Assisting customers who want to access their safety deposit boxes.
- Promoting the banks loans and services at every opportunity.
Cashier-operator
Access Bank
02.2019 - 09.2021
- Balancing all money transactions and paperwork.
- Safeguarding the cash draw.
- Performing basic mathematical computations.
- Maintaining an adequate cash drawer at all times.
- Verifying all checks for deposit.
- Transferring cash from one bank account to another.
- Cross selling the banks financial services.
- Handling multiple priorities in a fast paced environment.
- Identifying damaged or counterfeit notes and coins.
- Carefully monitoring processes to ensure that things are done properly.
- Assisting customers who want to access their safety deposit boxes.
- Promoting the banks loans and services at every opportunity.
Manager's Assistant
Pribaltika Gastronomy
07.2018 - 07.2019
- Organization of effective work shop
- Work with staff, ensuring the quality of customer service
- Monitoring the safety of goods, ensuring the implementation of the sales plan
Leading Receptionist
Chirag Plaza
01.2017 - 06.2018
Insurance Adviser
Ateshgah Insurance Company
01.2013 - 01.2017
Education
MBA - Marketing
Azerbaijan State University of Economics
Baku, Azerbaijan06.2026
IT Business Analysis -
Code Academy
Baku, Azerbaijan 09.2025 - 01.2026
Bachelor of Science - International Relations, Regional Science
Baku Slavic University
Baku, AzerbaijanSkills
- IT business analysis proficiency
- Salesforce understanding
- Creative innovation
- Experience with tableau
- Advanced excel proficiency
- Customer Service
- Agile methodology
- Relationship Management
- Microsoft Visio
Languages
Azerbaijani
Proficient (C2)
Russian
Proficient (C2)
English
Intermediate
Ukrainian
Intermediate
Timeline
Product Analyst/Acquiring
PASHA BANK OJSC
01.2026 - Current
IT Business Analysis -
Code Academy
09.2025 - 01.2026
Customer Services Specialist
PASHA Bank OJSC
10.2024 - 01.2026
Junior Customer Services Specialist
PASHA BANK OJSC
07.2023 - 10.2024
Junior Cashier-operator
PASHA Bank OJSC
09.2021 - 07.2023
Cashier-operator
Access Bank
02.2019 - 09.2021
Manager's Assistant
Pribaltika Gastronomy
07.2018 - 07.2019
Leading Receptionist
Chirag Plaza
01.2017 - 06.2018
Insurance Adviser
Ateshgah Insurance Company
01.2013 - 01.2017
MBA - Marketing
Azerbaijan State University of Economics
Bachelor of Science - International Relations, Regional Science
Baku Slavic University