Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Work availability
Quote
Timeline
Manager
Ilkin Aliyev

Ilkin Aliyev

Baku

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.. With a robust tenure in the automotive sector, I am a seasoned professional dedicated to resolving complex technical issues, encompassing both electronic and mechanical facets of vehicle maintenance and repair. My expertise is backed by experience with prestigious brands such as Jaguar, Land Rover, Jeep, Fiat, Alfa Romeo, Chrysler, Dodge, and the innovative LEVC (London Electric Vehicle Company). I bring a wealth of knowledge and a proven track record of excellence to the table, ensuring that every car I handle meets the highest standards of performance and reliability.

Overview

12
12
years of professional experience
50
50
Certification

Work history

Director

Enar Taxi
08.2023 - Current
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Led negotiations with vendors and suppliers, securing favourable terms.
  • Implemented company policies and legal guidelines.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Formulated business plans to increase growth and minimise cost for company.
  • Directed day-to-day work of 34 employees and motivated teams to exceed objectives.
  • Monitored operations to assess and highlight results.
  • Built key stakeholder relationships to facilitate business growth.
  • Implemented process improvements, streamlining operations for increased productivity.
  • Established budgets based on historical, current and forecasted business data.
  • Partnered with management team to optimise operations and reduce costs.

Leading Service Advisor

Autolux Azerbaijan
01.2017 - 08.2023
  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Takes detailed notes about symptoms based on customer testimony
  • Enters customer information into system database
  • Inspects vehicle to further analyze the problem
  • Advises customer on necessary repairs and maintenance
  • Works with customer to formulate the best service plan for their budget and needs
  • Draws up work order
  • Assigns service to specific mechanic
  • Assists mechanics in completing repairs
  • Provides cost estimates to customers
  • Answers questions posed by customers
  • Maintains electronic and/or paper records of completed service work
  • Explains the work completed by mechanics and makes suggestion for future maintenance
  • Provides billing statements and explains billing details
  • Processes payments
  • Inspects work completed by mechanics
  • Test drives vehicle before returning it to the customer.

Sales Specialist

Xalq Insurance
01.2016 - 01.2016
  • Advising clients on various types of insurance
  • Drawing up of all types of insurance policies, including customer information in the database
  • Record keeping on working with current clients and incoming calls
  • Site visits, meetings with clients.

Service Advisor

Crystal Motors
01.2014 - 01.2016
  • Meeting and greeting customers
  • Booking/Loading customer vehicles onto the workshop system
  • Arranging Service Loan Cars - scheduling and appointment management
  • Calling customers to gain authorization for the completion of work
  • Invoicing - including explanation of invoices to customers
  • Explanation of repairs and work completed on cars to the customer on their return
  • Up-selling additional products to customers in relation to service and parts
  • Managing the tracking of customer vehicles from booking to handover to customer.

Leading adviser for Research, Statistics in licensing sector

Ministry of Culture and Tourism Republic of Azerbaijan
01.2013 - 01.2014
  • The regulation of the sector's activity
  • Work with the incoming business of tourism industry
  • Issuing licenses for tourist and hotel activities in electronic form
  • Compliance with legal and physical persons, controlling of the licensing rules
  • Certification of accommodation facilities
  • Monitoring of certified buildings.

Education

Bachelor's Degree - Tourism and social cultural service

Western University

Skills

  • Teamwork
  • Problem-Solving
  • Leadership
  • Sales
  • Customer service
  • 1C Enterprise
  • Microsoft Office
  • Excellent written and communication skills
  • Creative problem-solving
  • Computer skills: Customer relationship management software, data entry and analytical skills
  • Time management and organizational skills
  • Bilingual Customer Support
  • Azeri
  • Russian
  • English
  • Arabic
  • Turkish
  • Customer Service
  • Business administration
  • Business development
  • Strategic planning
  • Employee management
  • Contract management
  • Operations management
  • Logistics management
  • Business analysis
  • Rules and regulations
  • Staff development
  • Strategies and goals
  • Industry partnership development
  • Research and Development
  • Recruiting and hiring
  • Teamwork

Certification

  • Excellence Academy (Range Rover, Jaguar) (500+ certificates)
  • Azerbaijan Foresight Future Studies Course (Millennium Project)
  • USAID The international Republican Institute PR(Public Relation)
  • EV Safety Awareness London EV Company (LEVC)


Personal Information

Date of birth: 19/10/89

Mob: +994777191089

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Director

Enar Taxi
08.2023 - Current

Leading Service Advisor

Autolux Azerbaijan
01.2017 - 08.2023

Sales Specialist

Xalq Insurance
01.2016 - 01.2016

Service Advisor

Crystal Motors
01.2014 - 01.2016

Leading adviser for Research, Statistics in licensing sector

Ministry of Culture and Tourism Republic of Azerbaijan
01.2013 - 01.2014

Bachelor's Degree - Tourism and social cultural service

Western University

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Ilkin Aliyev