Imani Durfield
Mesa
Summary
Diligent Intake Specialist offering 5 years of experience in coordinating patient intake documents. As well as managing administrative tasks. Connects with patients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Geriatric Caregiver
Mother Dear's Residential
11.2020 - 11.2021
- Responded promptly to emergencies or unexpected situations involving the client''s health or safety with appropriate actions taken based on training received.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to treatment plans.
- Facilitated engaging recreational activities tailored to individual interests, promoting cognitive stimulation and overall happiness.
- Collaborated with healthcare professionals to develop customized care plans that catered to each client''s unique needs.
Customer Experience Coordinator
Aveda Institute
11.2021 - 09.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
Cosmetic Coordinator
Sephora
09.2023 - 09.2024
- Boosted overall department performance by setting sales goals for team members and monitoring progress towards targets regularly.
- Resolved client concerns promptly with professionalism, maintaining positive relationships while adhering to company policies.
- Collaborated with vendors to plan promotional events, driving customer engagement and product awareness.
- Managed appointment scheduling for makeup artistry services, optimizing staff utilization and client satisfaction.
Intake Coordinator
Flawless Faces Med Spa
09.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained accurate and up-to-date client records.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
Education
Desert Vista High School
Phoenix, AZBachelor of Science - Nursing Degree
Chamberlain University
Phoenix, AZ08-2028
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and clinical documentation
- Customer service management
Certification
- Certified Caregiver
- Esthetician Certification
- United Sound Volunteer
Languages
French
Professional Working
Timeline
Intake Coordinator
Flawless Faces Med Spa
09.2024 - Current
Cosmetic Coordinator
Sephora
09.2023 - 09.2024
Customer Experience Coordinator
Aveda Institute
11.2021 - 09.2023
Geriatric Caregiver
Mother Dear's Residential
11.2020 - 11.2021
Desert Vista High School
Bachelor of Science - Nursing Degree
Chamberlain University
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