Imran Mohamed
Phoenix
Summary
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Officer
USPI Arizona Specialty Hospital
Phoenix, AZ
06.2025 - Current
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Assistant Manager
Sunvalley Business Group LLC
Phoenix, AZ
01.2025 - 09.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed the return process for rental vehicles, ensuring efficient and timely check-ins
- Provided excellent customer service by addressing inquiries, concerns, and complaints related to vehicle returns
- Inspected returned vehicles for damages and reported any issues to the appropriate department
- Coordinated team schedules to optimize resource allocation and service efficiency.
- Managed daily operations, ensuring seamless vehicle availability and customer satisfaction.
Team Leader
Raceway Carwash
Phoenix, AZ
02.2025 - 06.2025
- Demonstrated effective problem-solving skills when dealing with challenging situations or difficult customers
- Cultivated strong relationships with repeat guests by recognizing them on subsequent visits and anticipating their preferences
- Leveraged strong communication skills to effectively communicate with diverse groups of individuals from different cultures/backgrounds
- Monitored team performance and provided regular feedback to drive continuous improvement
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
- Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact
- Participated actively in industry conferences and trade shows to expand network and generate new business opportunities
- Supervised daily operations to ensure high-quality car wash services.
- Trained and mentored team members on best practices and safety protocols.
Education
Associate's degree - Criminal Justice
Phoenix College
Phoenix, AZ05.2026
High school diploma - undefined
Alfatih Primary and high School
Mogadishu, Banaadir region06.2023
Skills
- Technical troubleshooting support
- Writing skills
- Climbing
- Workplace health and safety regulatory compliance
- Customer communication
- CCTV monitoring
- Access control
- Emergency response
- Electronic surveillance
- Threat assessment
- Google Docs
- Productivity software
- Basic math
- Analysis skills
- Electronic health records (EHR) management
- Maintaining patient confidentiality
- Google Meet
- Driving
- Analytics
- Mobile devices
- Computer literacy
- Serving Experience
- Team management
- Microsoft Word
- Math
- Hospital patient safety
- Windows
- Technical Proficiency
- Microsoft Outlook
- Medical office experience
- Google Sheets
- Customer relationship building
- Bilingual
- Security system monitoring (security system operation)
- Patient interaction
- Sales
- Data entry - Data entry experience (1-2 years)
- Banking
- Patient safety
- Report writing
- Sports
- Negotiation
- Microsoft PowerPoint
- CCTV
- Microsoft Access
- Mobile applications
- Microsoft Office
- Medical terminology
- Front desk
- Office experience
- HIPAA
- First aid
- Analytical thinking
- Marketing
- Time management
- Task prioritization
- Outdoor work
- Dispatching
- Hospital experience
- Google Workspace
- Teamwork
- Adobe Acrobat
- Achieving HIPAA compliance
- Telecommunication
- Computer operation
- Communication skills
- Microsoft Teams
- Microsoft Excel
- Customer inquiry handling
- Typing
- Computer skills
- Patrolling
Accomplishments
• Maintained a safe and secure environment for patients, visitors, and hospital staff through active patrols and rapid incident response.
• Demonstrated strong communication and de-escalation skills while handling sensitive situations professionally and calmly.
• Assisted with emergency response procedures and collaborated effectively with hospital staff and local law enforcement when necessary.
• Monitored hospital property and access points to ensure safety, security, and compliance with hospital policies.
• Completed detailed incident and daily activity reports with accuracy and professionalism.
• Recognized for reliability, professionalism, and the ability to remain calm under pressure in fast-paced healthcare environments.
• Provided excellent customer service by assisting patients and visitors with directions, information, and safety concerns.
Certification
- IS-906 Workplace Security Awareness February 2026 to Present
- IS-906 Workplace Security Awareness FEMA
- IS-907 Active Shooter February 2026 to Present
- IS-907 Active Shooter FEMA
- IS-905 Responding To An Active shooter September 2025 to Present
- IS-905 Responding to An Active shooter FEMA
- IS-915 Protecting Critical Infrastructure Against Insider Threat August 2025 to Present
- IS-915 Protecting Critical Infrastructure Against Insider Threats FEMA
- IS-904 Active Shooter Prevention July 2025 to Present
- IS-904 Active Shooter Prevention FEMA
- IS-914 Surveillance Awareness July 2025 to Present
- IS-194 Surveillance Awareness FEMA
- Driver's License September 2025 to September 2033
- Certified healthcare Security Supervisor (CHSS) February 2026 to February 2031
- Certified Healthcare Security Supervisor (CHSS) IAHSS
- Certified healthcare security officer (CSHO) February 2026 to February 2031
- Certified Healthcare Security Officer (CSHO) IAHSS
- First Aid CPR AED March 2027
- First Aid Certification
- CPR Certification
- Guard Card
Languages
English
Somali - Fluent
Modern Standard Arabic - Expert
Timeline
Security Officer
USPI Arizona Specialty Hospital
06.2025 - Current
Team Leader
Raceway Carwash
02.2025 - 06.2025
Assistant Manager
Sunvalley Business Group LLC
01.2025 - 09.2025
High school diploma - undefined
Alfatih Primary and high School
Associate's degree - Criminal Justice
Phoenix College