India Seymour
Phoenix,Az
Summary
Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Overview
8
8
years of professional experience
Work History
Customer Advocate/Car Hauler
CARVANA
09.2024 - Current
- Handled customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Prep, load, pickup and de;iver vehicles.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
Class A CDL Driver
RW Delivery
08.2023 - 04.2024
- Operate a commercial vehicle transporting loads local, regional and over the road. Hauling cars, mail, steel, etc.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
Customer Service Representative
Verizon
06.2018 - 08.2023
- Take inbound calls from customers assisting with questions, orders, payments, troubleshooting tier 1-2 tech support, tys transferring of service and more
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Class A CDL Driver
RW Delivery
03.2021 - 03.2022
- Operate a commercial vehicle, transporting loads local, regional and over the road
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
Banker
Ally Financial
06.2017 - 06.2018
- Take inbound calls for customers assisting with their personal bank accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Bachelor of Business Administration - Human Resources
Strayer University
06.2025
GED -
Ohio Board of Education
01.2008
Timeline
Customer Advocate/Car Hauler
CARVANA
09.2024 - Current
Class A CDL Driver
RW Delivery
08.2023 - 04.2024
Class A CDL Driver
RW Delivery
03.2021 - 03.2022
Customer Service Representative
Verizon
06.2018 - 08.2023
Banker
Ally Financial
06.2017 - 06.2018
Bachelor of Business Administration - Human Resources
Strayer University
GED -
Ohio Board of Education
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