INDIRA PRIYADARSHINI TANGIRALA

• Effectively communicate with customers over phone to identify and resolve technical/billing issues.
• Skilled in active listening and asking probing questions to understand nature of problem thoroughly.
• Providing assistance and guidance to colleagues in fast- paced call center environment.

• Assisting brokers and personal assistants with home loans, settlement, finance, missing requirements, and documents
• Emailing brokers and using a wide range of systems every day such as: outlook, teams, Citrix’s, atoms, brokers partners portal, snappy, CLAS, DDS, FMS, Salesforce, aspect & more
• Raising cases in Salesforce and escalations when required
• Finding valid information to provide for brokers/personal assistance/ solicitors etc
• Assisting with AIP letters, providing MIRs for loan documents, providing SLAs and time frames for files
• Communicating with assessors and branches
• As a mortgage operations consultant, I have been able to gain invaluable experience in understanding the complexities of the mortgage industry
• I have worked with many customers to develop and implement effective solutions that meet their individual needs.

• Assessed and recorded the developmental progress of each child
• Managed contacts database, prepared mailing lists and other reports
• Reviewed computer reports related to billing and receipts for accuracy and prepared various reports for the various childcare centers
• Coordinated creative learning activities in line with the Early Childhood Framework
• Provided consistent, positive, and productive communication with all stakeholders, parents, team members, volunteers, service providers
• Meeting children’s needs (cognitive, physical, social & emotional)
• Conducted research; analyzed data; and prepared reports as required
• Reviewed computer reports related to billing and receipts for accuracy and prepared various reports for the various childcare centers
• Prepared learning stories and daily summaries on iPad.

● Entered numerical data into Databases with speed and accuracy using 10 key pads

● Scanned documents and saved them on database to keep records of essential organizational information.

● Organized, sorted, and checked input data against original documents.

● Identified data entry errors and reported errors to various departments.● Entered numerical data into Databases with speed and accuracy using 10 key pads

● Scanned documents and saved them on database to keep records of essential organizational information.

● Organized, sorted, and checked input data against original documents.

● Identified data entry errors and reported errors to various departments.