Inela Alicajic
Peoria
Summary
Friendly, approachable, and customer-focused, with knack for creating positive guest experiences. Knowledge of effective communication strategies and problem-solving techniques with skills in handling inquiries and resolving issues. Dedicated to enhancing guest satisfaction and contributing to welcoming environment.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
9350 W Northern Ave, Glendale, AZ 85305
02.2024 - Current
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain the smooth functioning of the store.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Processed merchandise returns and exchanges efficiently, ensuring guest satisfaction, and adherence to store policies.
- Maintained knowledge of store policies and procedures to provide accurate assistance and support to customers.
Cashier
Target
9350 W Northern Ave, Glendale, AZ 85305
10.2022 - 05.2023
- Processed customer transactions efficiently using POS systems to ensure accurate sales tracking.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Handled cash management duties, including balancing cash drawers at the end of shifts.
Education
Bachelor of Science - Justice Studies
Arizona State University
Tempe, AZ05-2028
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Flexible and adaptable
Timeline
Guest Advocate
Target
02.2024 - Current
Cashier
Target
10.2022 - 05.2023
Bachelor of Science - Justice Studies
Arizona State University