INES BIGIRIMANA
Phoenix
Summary
Skilled communicator with a proven ability to adapt to diverse environments and connect with individuals from various backgrounds to foster engagement and break down barriers. Proficient in five languages, both written and verbal, enabling effective interaction across cultural lines. A positive, calm, and uplifting presence contributes to a collaborative workplace atmosphere, enhancing team dynamics and productivity. Committed to leveraging these strengths to drive meaningful connections and support organizational goals.
Overview
9
9
years of professional experience
Work History
Communications Assistant Intern
Food for the Hungry International
06.2025 - Current
- Coordinate with international offices on story requests, media content, and marketing materials.
- Contribute written stories and content for internal communication pieces on the company intranet.
Donation Processing Representative
Food for the Hungry International
06.2022 - Current
- Process donations in all forms, including checks, credit cards, and wire transactions.
- Manage donor accounts, ensuring accurate data entry and record maintenance.
Customer Service Representative
Bank of America
11.2018 - 12.2021
- Delivered high-quality customer service while managing large client volumes.
- Resolved complex inquiries efficiently and ensured compliance with banking standards.
- Strengthened customer relationships and trust during the COVID-19 pandemic.
Client Service Representative
Afni Inc.
03.2017 - 01.2018
- Provided customer service and technical assistance to clients.
- Resolved issues effectively while maintaining professionalism.
Education
B.A. - Journalism and Mass Communication
Arizona State University
Phoenix, AZAssociate of Arts - Journalism
Paradise Valley Community College
Phoenix, AZSkills
- Cross-Cultural & Multilingual Communication (French, Swahili, Kirundi, Kinyarwanda)
- Writing, Editing & Storytelling
- Research & Data Management
- Relationship Building & Collaboration
- Organization, Coordination & Leadership
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Kirundi
Native or Bilingual
Kinyarwanda
Native or Bilingual
Timeline
Communications Assistant Intern
Food for the Hungry International
06.2025 - Current
Donation Processing Representative
Food for the Hungry International
06.2022 - Current
Customer Service Representative
Bank of America
11.2018 - 12.2021
Client Service Representative
Afni Inc.
03.2017 - 01.2018
Associate of Arts - Journalism
Paradise Valley Community College
B.A. - Journalism and Mass Communication
Arizona State University