Inna Abilova
Baku
Summary
Proven problem-solver and customer service expert, I excelled at Turkish Airlines by delivering unparalleled customer experiences and resolving complex issues with patience and efficiency. My background as a Tour Guide further honed my ability to connect with diverse individuals, enhancing satisfaction through innovative solutions. Skilled in team collaboration and goal-oriented strategies, I consistently achieve and surpass objectives.
Overview
2025
2025
years of professional experience
Work History
Call Center Operator
Turkish Airlines
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tour Guide
Self Employment
04.2019 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
Bachelor's Degree - Commerce
Azerbaijan State Economic University
Baku, Azerbaijan 06.2008
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
Languages
Russian
Advanced (C1)
English
Upper intermediate (B2)
Azerbaijany
Advanced (C1)
Turkish
Intermediate (B1)
Timeline
Tour Guide
Self Employment
04.2019 - Current
Call Center Operator
Turkish Airlines
Bachelor's Degree - Commerce
Azerbaijan State Economic University
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