IQUAVIA HENDRIX
Phoenix
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service, data entry, and front-desk operations. Proven ability to manage high-volume inquiries while accurately entering and maintaining data, contributing to seamless daily office functions with efficiency and professionalism. Recognized for exceptional communication skills, a positive attitude, and a talent for multitasking to deliver outstanding service. Proficient in utilizing office software, safeguarding confidential information, and fostering a welcoming and organized environment for clients and team members.
Overview
8
8
years of professional experience
Work History
Receptionist
Hendrix Salvage Company INC
08.2023 - Current
- Managed message routing, appointment scheduling, and personnel assignments to enhance departmental efficiency.
- Facilitated front desk functions, prioritizing prompt responses to calls and inquiries from visitors.
- Tracked inventory levels and executed supply orders proactively to avoid operational interruptions.
- Accurately inputted and organized data within diverse spreadsheets, databases, and accounting systems, enhancing data accessibility.
- Oversaw comprehensive invoice processing, ensuring timely receipt, thorough review, and accurate documentation for all invoices.
- Achieved accurate cash transaction processing, contributing to overall financial accuracy. Enhanced cash balance reconciliation processes, resulting in improved reporting efficiency. Delivered comprehensive deposit reports, facilitating informed financial decision-making.
- Achieved timely and precise payroll processing for all employees. Enhanced payroll record management and documentation practices to support operational efficiency. Improved payroll-related processes to reduce errors and increase employee satisfaction.
- Administered detailed processing of credit card payments, focusing on precision and policy compliance.
- Maintained organized and confidential records while delivering essential secretarial support, ensuring smooth communication and operational efficiency for owners.
- Managed employee-related inquiries, ensuring clarity on payroll schedules and general HR matters.
SUPERVISOR
TEK Systems
02.2020 - 07.2023
- Evaluated training needs and delivered targeted instruction to ensure new team members' successful onboarding.
- Managed customer feedback processes to maintain high satisfaction levels and protect company image.
- Nurtured an inclusive atmosphere that strengthened team cohesion and supported effective communication among colleagues.
- Analyzed employee performance data to ensure compliance with quality standards while fostering individual goal-setting.
PARALEGAL(INTERN)
Cliff McIntyre Law Firm
01.2020 - 01.2020
- Contributed to timely preparation of legal documents, enhancing attorney productivity. Improved client interview processes, leading to more comprehensive case information. Optimized organization of case files, resulting in increased accessibility and efficiency.
- Prepared comprehensive pleadings, motions, and memos to ensure thorough legal arguments during court proceedings.
- Analyzed case law and legal precedents using Westlaw and LexisNexis to support effective case preparation and strategic analysis.
- Managed deadlines and scheduling for multiple attorneys to enhance workflow efficiency in case calendar operations.
- Executed confidentiality protocols for sensitive client information, upholding ethical guidelines throughout the process.
CUSTOMER SERVICE
Ace Global
08.2017 - 01.2020
- Facilitated resolution of complex customer service conflicts, maintaining positive client relationships.
- Maintained a courteous and professional demeanor while addressing customer inquiries and concerns.
- Engaged in professional development activities to ensure alignment with current industry standards and trends.
- Consistently outperformed management's assigned goals by implementing effective strategies and initiatives.
- Utilized multiple software platforms to facilitate customer interactions and support inquiries.
Education
Diploma - Advanced French
Certification - Medical Administration Assistant
Ultimate Medical Academy
02.2026
High School - undefined
Career Success High School
Phoenix, AZ05.2010
Skills
- Team leadership
- Effective communication
- Multitasking proficiency
- Collaborative teamwork
- Task prioritization
- Detail-oriented approach
- Proficient in managing disputes
- Detail-oriented data management
- Verbal and written communication
Timeline
Receptionist
Hendrix Salvage Company INC
08.2023 - Current
SUPERVISOR
TEK Systems
02.2020 - 07.2023
PARALEGAL(INTERN)
Cliff McIntyre Law Firm
01.2020 - 01.2020
CUSTOMER SERVICE
Ace Global
08.2017 - 01.2020
Certification - Medical Administration Assistant
Ultimate Medical Academy
High School - undefined
Career Success High School