Iram Gonzalez
Tempe
Summary
Well-trained Assistant Restaurant Manager promoting 8 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Fox Restaurant Concepts
03.2022 - Current
- General maintenance of facility, direct leadership of BOH and FOH staff, seamless communication with BOH and FOH management to achieve shared goals
- Productive coaching and feedback staff, leading shifts, mentoring of restaurant managers
- Financial book management; sales and labor forecasting; personal development to General Manager
Restaurant Manager
American Eat Company
08.2020 - 03.2022
- Assisted in all food court operations of seven restaurants, three beverage stations, arcade, and event space
- Developed event program and assisted restaurants with drafting catering options to increase revenue for all businesses
- Implemented enhanced cleaning procedures for food courts and all businesses
- Sought out local partnerships to close gaps in national supply chain delays
Floor Manager
City Vineyard @ Pier 26
05.2017 - 02.2020
- Perform opening and closing duties, delegated tasks to FOH and BOH
- Train new and existing FOH staff to meet service, sales and profit goals
- Work with event managers to organize, coordinate and carry out private events
- Lead staff to set up, execute event, breakdown and reset the space for service
Server/Bartender
East of Eighth Restaurant and Bar
02.2016 - 05.2017
- Assisted customers with order selection, prompt service and prepared cocktails
- Catered events; providing professional food and beverage service to clients
Education
High school diploma -
Skills
- Interpersonal and written communication
- Hospitality and accommodation
- Food and beverage sales
- Guest centric
- People development
Certification
Level I Sommelier
Timeline
Assistant Restaurant Manager
Fox Restaurant Concepts
03.2022 - Current
Restaurant Manager
American Eat Company
08.2020 - 03.2022
Floor Manager
City Vineyard @ Pier 26
05.2017 - 02.2020
Server/Bartender
East of Eighth Restaurant and Bar
02.2016 - 05.2017
High school diploma -
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