Iran Orozco

I managed multiple tickets daily, meticulously researching past notes to minimize redundant steps and provide clear instructions for future technicians. Many tickets involved troubleshooting servers with various types of errors, such as parts not being recognized due to faulty components or different components triggering errors. I took on the responsibility of eliminating every possible step to resolve the issue or place orders for new parts, including HDDs, M.2 drives, motherboards, GPUs, and so on. I’ve been involved in numerous projects, including dimm upgrades, audits, decommissioning, and more. Excel played a pivotal role in my daily tasks, assisting me in updating inventory and organizing projects. After resolving any issue on a ticket, I conducted a stress test to ensure the error had been resolved before replacing the component. Furthermore, when updating drivers on a GPU, I connected my laptop for further inspection.

As a food delivery driver, I interact with merchants and customers daily to ensure the best possible service. I have delivered to over 10,000 customers, guaranteeing their utmost satisfaction.

Taking on 65+ calls a day as a customer retention specialist for DIRECTV within two months, I was swiftly promoted to a retention specialist, entrusted with delivering exceptional customer experiences. My primary mission was to prevent customers from canceling their service. At DIRECTV, I achieved remarkable success by getting promoted within two months and consistently ranking as a top agent for several years. My accomplishments include impressive numbers on the board and consistently high customer ratings.