Irene Estrada
Vail
Summary
Accomplished leader with several years of experience in managing teams and driving results. Expertise in establishing clear objectives, mediating conflicts, and enhancing team dynamics to achieve success. Strong focus on operational oversight and team development, ensuring alignment with organizational priorities. Recognized for ability to motivate and guide teams toward achieving ambitious goals.
Overview
13
13
years of professional experience
Work History
Front End Team Lead
Walmart
Vail
06.2025 - Current
- Developed strategies to improve customer satisfaction and loyalty.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Provided guidance and assistance to new hires during the onboarding process.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Managed and trained cashiers on proper cash handling procedures.
Apperal Team Lead
Walmart
Oro Valley
10.2020 - 01.2025
- Ensured compliance with company policies and procedures related to safety, security, and attendance.
- Maintained accurate inventory records and conducted regular stock counts.
- Monitored the performance of all apparel associates, including coaching and training.
- Scheduled shifts for apparel associates based on projected volume levels each day.
- Trained new employees in store operations, customer service techniques, and product knowledge.
- Participated in recruiting activities such as interviewing prospective candidates.
- Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
Owner
Cleaning By Design, LLC
Tucson
01.2017 - 03.2024
- Company Overview: Cleaning Company
- I have successfully managed and operated my own cleaning company, gaining invaluable experience in entrepreneurship and small business ownership.
- Throughout this journey, I have honed my skills in team management, client relations, and the day-to-day operations of the cleaning industry.
- While business may have faced some challenges, I have continually adapted to the ever-changing market dynamics, developing strategies to maximize efficiency and maintain client satisfaction.
- My experience in navigating the ups and downs of entrepreneurship has sharpened my problem-solving abilities, perseverance, and business acumen, making me a well-rounded professional with a strong foundation in business management and customer service.
- Cleaning Company
- Researched potential partners in order to expand services offered.
- Created marketing campaigns to attract new customers.
Caregiver
Ability 360
Tucson
02.2012 - 08.2021
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Coordinated transportation services for clients when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Asset Protection
Walmart
Tucson
11.2017 - 10.2019
- Reviewed company policies regarding safety, loss prevention and asset protection processes.
- Trained new asset protection staff members on loss prevention techniques.
- Monitored surveillance cameras to detect suspicious activity.
- Participated in industry events such as conferences or seminars on topics related to loss prevention.
- Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
Customer Service
Walmart
Tucson
02.2014 - 11.2017
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided excellent customer service by helping customers locate items they were looking for.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
X-Ray technician certificate -
Bryman College
Phoenix01.2008
High School Diploma -
Cibola High School
Yuma05.1999
Skills
- Leader
- Customer service
- Hard Worker
- Quick Learner
- Disciplined
- Respectful
- Opening and closing procedures
- Financial management
- Employee motivation
- Staff supervision
- Team supervision
- Complaint resolution
- Cash register operation
- Operations
- Cash handling
- Effective planning
Projects
Cleaning By Design, LLC, Since 2017, I have successfully managed and operated my own cleaning company, gaining invaluable experience in entrepreneurship and small business ownership. Throughout this journey, I have honed my skills in team management, client relations, and the day-to-day operations of the cleaning industry. While business may have faced some challenges, I have continually adapted to the ever-changing market dynamics, developing strategies to maximize efficiency and maintain client satisfaction. My experience in navigating the ups and downs of entrepreneurship has sharpened my problem-solving abilities, perseverance, and business acumen, making me a well-rounded professional with a strong foundation in business management and customer service.
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Front End Team Lead
Walmart
06.2025 - Current
Apperal Team Lead
Walmart
10.2020 - 01.2025
Asset Protection
Walmart
11.2017 - 10.2019
Owner
Cleaning By Design, LLC
01.2017 - 03.2024
Customer Service
Walmart
02.2014 - 11.2017
Caregiver
Ability 360
02.2012 - 08.2021
X-Ray technician certificate -
Bryman College
High School Diploma -
Cibola High School
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