Irene Parent

Consistently met daily performance goals established by management.

• Reviewed medical insurance eligibility and various benefit plans.
• Facilitated informed decision-making for plan participants regarding benefits information.
• Worked collaboratively across departments to meet customer needs efficiently.

Handled customer complaints with professionalism and empathy.

• Pinpointed areas for enhancement in customer service processes with team input.
• De-escalated unresolved issues while providing resolutions and conducting thorough investigations.
• Developed positive relationships with customers through robust communication strategies.

• Promptly identified customer needs to enhance service delivery efficiency.
• Organized and prioritized tasks to achieve service goals effectively.
• Maintained up-to-date databases, ensuring accuracy of information.
• Assigned tasks to personnel based on skills and availability for optimal performance.
• Accurately document medications and medical history.