Iris Hall
Phoenix
Summary
Hardworking and inquisitive individual skilled at providing engaging and informative customer service. Adept at increasing product visibility and sales, with success in building relationships with customers by providing valuable product knowledge and excellent customer service.
Overview
9
9
years of professional experience
Work History
Brand Ambassador
Natural Herbal Remedies
03.2022 - Current
- Nominated 2023 Brand Ambassador of the year
- Expertly handled an average of 1,134 guests a month while leading in sales, producing a monthly average of $53,168 in profits
- Effectively managed cash transactions while maintaining 100% product inventory accuracy over 12 months
- Offered exceptional customer service while promoting company brand while educating customers on company's mission and values
Customer Service Representative
CPR-Savers
08.2021 - 02.2022
- Processed daily orders through multi-carrier manifest system.
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
- Computed sales prices and totaled purchases utilizing multiple point of sales software.
- Ensured all communications within the entire building were received via email by forwarding/organizing into proper folders within Microsoft Outlook
Customer Experience Coordinator
Banner/Banner Imaging
01.2021 - 08.2021
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultation
Technical Support Representative
Asurion
07.2019 - 01.2021
- Devised innovative and targeted solutions for each customer issue to achieve mutually satisfactory resolutions.
- Explained complex technology-related details in easy-to-understand terms to individuals from all walks of life in order to succinctly answer any queries
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
Escalation Supervisor
Concentrix
06.2017 - 07.2019
- Served as Escalation Floor Support for high level customer related issues that were complex in nature.
- Successfully strove sales goals by presenting products efficiently, while utilizing effective persuasion skills
- Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required when any issues could not be personally resolved
Education
High School Diploma -
McClintock
Tempe, AZSkills
- Sales
- Branding
- Customer relations
- Data-driven decision making
- Scheduling
- Product awareness
Timeline
Brand Ambassador
Natural Herbal Remedies
03.2022 - Current
Customer Service Representative
CPR-Savers
08.2021 - 02.2022
Customer Experience Coordinator
Banner/Banner Imaging
01.2021 - 08.2021
Technical Support Representative
Asurion
07.2019 - 01.2021
Escalation Supervisor
Concentrix
06.2017 - 07.2019
High School Diploma -
McClintock