Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Hall

Phoenix

Summary

Hardworking and inquisitive individual skilled at providing engaging and informative customer service. Adept at increasing product visibility and sales, with success in building relationships with customers by providing valuable product knowledge and excellent customer service.

Overview

9
9
years of professional experience

Work History

Brand Ambassador

Natural Herbal Remedies
03.2022 - Current
  • Nominated 2023 Brand Ambassador of the year
  • Expertly handled an average of 1,134 guests a month while leading in sales, producing a monthly average of $53,168 in profits
  • Effectively managed cash transactions while maintaining 100% product inventory accuracy over 12 months
  • Offered exceptional customer service while promoting company brand while educating customers on company's mission and values

Customer Service Representative

CPR-Savers
08.2021 - 02.2022
  • Processed daily orders through multi-carrier manifest system.
  • Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
  • Computed sales prices and totaled purchases utilizing multiple point of sales software.
  • Ensured all communications within the entire building were received via email by forwarding/organizing into proper folders within Microsoft Outlook

Customer Experience Coordinator

Banner/Banner Imaging
01.2021 - 08.2021
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultation

Technical Support Representative

Asurion
07.2019 - 01.2021
  • Devised innovative and targeted solutions for each customer issue to achieve mutually satisfactory resolutions.
  • Explained complex technology-related details in easy-to-understand terms to individuals from all walks of life in order to succinctly answer any queries
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support

Escalation Supervisor

Concentrix
06.2017 - 07.2019
  • Served as Escalation Floor Support for high level customer related issues that were complex in nature.
  • Successfully strove sales goals by presenting products efficiently, while utilizing effective persuasion skills
  • Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required when any issues could not be personally resolved

Education

High School Diploma -

McClintock
Tempe, AZ

Skills

  • Sales
  • Branding
  • Customer relations
  • Data-driven decision making
  • Scheduling
  • Product awareness

Timeline

Brand Ambassador

Natural Herbal Remedies
03.2022 - Current

Customer Service Representative

CPR-Savers
08.2021 - 02.2022

Customer Experience Coordinator

Banner/Banner Imaging
01.2021 - 08.2021

Technical Support Representative

Asurion
07.2019 - 01.2021

Escalation Supervisor

Concentrix
06.2017 - 07.2019

High School Diploma -

McClintock
Iris Hall