Iris Harris
Phoenix
Summary
Authorized to work in the U.S. for any employer, bringing a strong commitment to contributing effectively in diverse work environments. Proven adaptability and eagerness to learn new skills ensure seamless integration into teams and projects. A proactive approach to problem-solving and collaboration fosters a positive workplace atmosphere, driving collective success. Prepared to leverage unique strengths and experiences to make a meaningful impact in a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
Phoenix, AZ
12.2025 - Current
- Contact veterans and schedule appointments, procedures
- Update information in several electric health record system
- CPRS, GUI, Vista blue
- Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Assisted in the coordination of multi-disciplinary clinics involving multiple healthcare providers
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Maintained a high level of accuracy when entering data into the scheduling system to prevent errors or double bookings
- Developed and maintained positive relationships with patients, providing personalized assistance throughout the scheduling process
- Coordinated scheduling of appointments for XX+ patients on a daily basis, optimizing efficiency and minimizing wait times
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Provided excellent customer service by addressing patient concerns professionally and empathetically
- Participated in team meetings to discuss workflow improvements, share best practices, and address challenges
- Coordinated with external facilities or providers for referrals or transfers as needed
- Collaborated with physicians and clinical staff to ensure appropriate allocation of time slots based on appointment types
- Monitored waiting areas to ensure patients were seen promptly and provided updates on any delays or changes in schedule
- Implemented automated reminder systems via phone calls, text messages, or emails to reduce missed appointments
- Provided administrative support such as faxing medical records, processing paperwork, and managing incoming calls from patients
Medical Assistant
Honor Health Scottsdale
Scottsdale, AZ
01.2024 - 01.2025
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Aided in training new medical assistants on office protocols and clinical procedures
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Assisted with patient billing processes, including verifying insurance coverage and submitting claims
- Collaborated with the pharmacy department to ensure timely prescription refills for patients
- Achieved XX% improvement in patient satisfaction scores through attentive and compassionate care
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
- Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
- Increased clinic efficiency by implementing streamlined appointment scheduling system resulting in reduced wait times for patients
- Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently
Phlebotomist/Medical Assistant
HonorHealth
Scottsdale, AZ
03.2015 - 12.2022
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
Education
Certificate of Technical Studies - Medical Assistant
Centers For Employment Training
Chicago, Illinois04-1998
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Collaborated with team of 8 in the development of Epic sytem.
Certification
- CMA - Certified Medical Assistant
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
12.2025 - Current
Medical Assistant
Honor Health Scottsdale
01.2024 - 01.2025
Phlebotomist/Medical Assistant
HonorHealth
03.2015 - 12.2022
Certificate of Technical Studies - Medical Assistant
Centers For Employment Training