Iris Lucas
Phoenix,AZ
Summary
Dynamic professional with extensive experience at Amazon, excelling in fast-paced environments. Proven ability in customer interaction and inventory management, ensuring efficient operations. Recognized for a courteous demeanor and strong time management skills, consistently enhancing customer satisfaction and safety in various roles. Adept at preparing reports and responding to emergencies with calm assertiveness.
Overview
7
7
years of professional experience
Work History
Amazon Associate
Amazon
10.2024 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed 70 items for packing
- I was on the safety committee team made sure my co workers were working safe
Customer Service Clerk
City of Phoenix
01.2022 - 10.2024
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Issued receipts and processed refunds, credits, or exchanges.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
- Manged about 100 calls a day
Security Guard
Pal America
07.2021 - 01.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Security Officer
Allied Universal Security Services
07.2018 - 07.2021
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Associate of Arts - Medical Billing
Penn Foster Career School
Scranton, PA11.2028
Skills
- Preparing reports
- Strategy development
- Inventory management
- POS system operation
- Flexible schedule
- Customer interaction
- Courteous and professional
- Data entry
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Amazon Associate
Amazon
10.2024 - Current
Customer Service Clerk
City of Phoenix
01.2022 - 10.2024
Security Guard
Pal America
07.2021 - 01.2022
Security Officer
Allied Universal Security Services
07.2018 - 07.2021
Associate of Arts - Medical Billing
Penn Foster Career School
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