Iris Martinez
Buckeye
Summary
Accomplished Underwriting Assistant with a proven track record at State Farm, showcasing exceptional analytical skills and a keen attention to detail. Fluent in English and Spanish, adept in technical underwriting and data interpretation, I excel in enhancing operational efficiency and customer satisfaction. Demonstrated ability to improve workflows and exceed company goals, underpinned by strong problem-solving and customer service abilities.
Overview
17
17
years of professional experience
Work History
Underwriting Assistant
State Farm
09.2024 - Current
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
Coordinator
MLK Community Hospital
08.2017 - 05.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Lead Dispatcher
MemorialCare
11.2007 - 08.2017
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Education
Communications - Public Safety
Golden West College
Huntington Beach, CA03-2019
Skills
- Technical underwriting
- Bilingual English/Spanish
- Data interpretation
- Research
- Strong problem solver
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Underwriting Assistant
State Farm
09.2024 - Current
Coordinator
MLK Community Hospital
08.2017 - 05.2023
Lead Dispatcher
MemorialCare
11.2007 - 08.2017
Communications - Public Safety
Golden West College
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