Iris Perez Giron
Peoria
Summary
Resourceful customer service representative with extensive call center and administrative support experience. Known for exceptional communication skills and adaptability, contributing to positive client relations and operational success. Ready to leverage expertise to enhance team performance.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Block Inc.
Phoenix, AZ
11.2025 - 02.2026
- Assisted customers with inquiries, ensuring timely resolutions and high satisfaction levels.
- Managed order processing using internal systems to maintain accuracy in transactions.
- Maintained knowledge of company policies to effectively resolve customer concerns.
- Adapted quickly to changes in procedures, demonstrating flexibility in a fast-paced environment.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted customers in navigating troubleshooting processes, enhancing overall customer experience.
- Documented support interactions in ticketing system, maintaining accurate records for future reference.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Customer Service Representative
Discover
Phoenix, AZ
12.2022 - 05.2025
- Resolved customer inquiries regarding credit card transactions and account management.
- Assisted customers in reporting lost or stolen cards, ensuring prompt replacements.
- Educated clients on credit card features, rewards programs, and usage guidelines.
- Processed payment disputes and transaction adjustments with accuracy and attention to detail.
- Maintained up-to-date knowledge of compliance regulations affecting credit card services.
- Received inbound customer calls related to credit and accounts receivable.
- Handle 60-80 calls daily, providing accurate product information and resolving issues efficiently.
- Supported customers with invoices, statements and other basic questions.
- Resolved customer inquiries through live chat, ensuring prompt and accurate responses.
Medical Assistant/Receptionist
Valley Urogynecology Associates
Phoenix, AZ
07.2018 - 11.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Conducted patient intake processes, including medical history documentation and vital sign measurements.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care plans.
- Trained new staff on office protocols and software systems for improved operational effectiveness.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
Technical Support Representative
DISH
Phoenix, AZ
02.2017 - 08.2018
- Provided technical support for software issues, ensuring user satisfaction and timely resolution.
- Educated users on product features and functionalities, fostering greater product understanding and usage.
- Resolved inquiries related to account setup and configuration, streamlining onboarding processes for new users.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Kitchen Team Leader
Chic-Fil-A
Phoenix, AZ
12.2013 - 02.2017
- Supervised kitchen operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on food preparation and customer service excellence.
- Streamlined workflow processes, enhancing efficiency during peak service times.
- Implemented inventory management practices to reduce waste and optimize supplies.
- Maintained a clean, safe, and organized work environment for optimal productivity.
Education
Allen School of Health & Science
Phoenix, AZ08-2018
High School Diploma -
Central High School
Phoenix, AZ05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment scheduling
- Order processing
- Administrative support
- Technical support
- Live chat support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Block Inc.
11.2025 - 02.2026
Customer Service Representative
Discover
12.2022 - 05.2025
Medical Assistant/Receptionist
Valley Urogynecology Associates
07.2018 - 11.2022
Technical Support Representative
DISH
02.2017 - 08.2018
Kitchen Team Leader
Chic-Fil-A
12.2013 - 02.2017
Allen School of Health & Science
High School Diploma -
Central High School