Iris Rentrope
Anthem,AZ
Summary
Dynamic customer service professional with over three years of experience, emphasizing exceptional organization, time management, and meticulous attention to detail. Proven track record in enhancing customer satisfaction and effectively managing bilingual translation tasks to foster client loyalty. Adept at juggling multiple responsibilities while consistently delivering outstanding service that exceeds expectations. Committed to creating positive customer experiences and driving business success through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Spanish Tutor
Self Employed
Anthem, AZ
04.2026 - Current
- Develops personalized lesson plans to enhance language acquisition and retention.
- Assesses student progress through periodic evaluations and feedback sessions.
- Implements interactive teaching methods to engage diverse learning styles.
- Provides guidance on cultural nuances to enrich conversational skills.
- Enhances curriculum by integrating multimedia resources and technology tools.
- Collaborates with parents to align educational goals and support strategies.
- Implements play-based and other relaxed activities to help students incorporate new vocabulary with confidence.
Caregiver
Self Employed
Anthem, AZ
07.2021 - Current
- Demonstrates excellent organizational skills by managing daily schedules for 3 children, ensuring all activities, meals, and appointments are properly planned and executed on time.
- Proactive attention to detail by keeping track of family finances, ensuring the budget is adhered to and identifying any discrepancies or issues early.
- Managing multiple tasks efficiently, balancing household responsibilities, children’s activities, and healthcare appointments, while maintaining an organized home environment.
- Set appointments with healthcare providers in an organized and timely manner, ensuring all appointments are scheduled without conflicts and attended to promptly.
- Develop activities for my children and their friends, paying attention to their interests and developmental needs, while managing time to ensure activities fit within the daily schedule.
Lead Teacher, Two-Year-Olds Classroom
Montessori Room
Anthem, AZ
03.2025 - 08.2025
- Designed and implemented engaging curriculum tailored to developmental milestones of 17 two-year-olds.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Fostered a nurturing environment that encouraged exploration and social interaction among young learners.
- Conducted regular assessments to monitor individual progress and adapt instructional strategies accordingly.
- Collaborated with parents to provide updates on children's development and address concerns effectively.
- Ensured compliance with safety standards and Montessori principles within the learning environment.
Recreational Leader With AM/PM
City of Peoria
Peoria, AZ
01.2021 - 05.2021
- Demonstrated excellent time management by supervising students during designated hours, ensuring activities ran smoothly and on schedule.
- Created and organized activities that engaged students, paying close attention to the time allotted for each task and adjusting as necessary to keep students engaged.
- Maintained attention to detail when monitoring students’ safety and well-being, ensuring all safety protocols were followed during activities.
- Organized communication with parents and students, ensuring accurate and timely updates on student progress, attendance, and behavior.
- Kept the recreational area clean and well-organized, consistently ensuring all materials and resources were in place for upcoming activities.
- Suggested adjustments to recreational programs based on observation and attention to the students’ development, ensuring programs were effective and age appropriate.
Sales Associate
Big Lots
Fresno, CA
09.2020 - 12.2020
- Demonstrated exceptional organization by ensuring that store shelves and product displays were well-maintained and stocked according to planograms.
- Efficiently processed customer transactions, both in-store and online, ensuring accuracy and reducing the likelihood of errors.
- Managed time effectively during busy hours, ensuring all customers were assisted promptly while maintaining high levels of service quality.
- Translated for Spanish-speaking customers, ensuring clear communication and attention to detail in order to meet their specific needs.
- Regularly checked inventory levels, ensuring that all merchandise was accounted for and helping to restock shelves as needed.
Host/Front Desk
Dave and Busters
Fresno, CA
01.2020 - 11.2020
- Greeted customers in a friendly and organized manner, ensuring efficient seating and minimizing wait times by carefully managing the waiting list.
- Displayed strong time management skills by monitoring and accurately providing wait times, helping to manage customer expectations.
- Organized seating arrangements and developed floor plans to streamline seating, maximizing floor space and maintaining order during peak hours.
- Answered phone calls with precision, addressing inquiries, handling reservations, and providing accurate information about wait times.
- Managed inventory and reordered low-stock items promptly, ensuring the restaurant was consistently well-supplied and organized.
- Showed attention to detail by maintaining the Winners Circle, ensuring that high-demand items were always prominently displayed and easily accessible.
Sales Associate
J.C. Penny
Fresno, CA
07.2018 - 07.2019
- Organized and maintained merchandise displays, ensuring products were stocked and easily accessible for customers, demonstrating strong attention to detail.
- Managed time effectively during peak hours, ensuring smooth operation and minimal wait times for customers.
- Processed merchandise returns and exchanges with accuracy, following company procedures and providing clear instructions for refunds, trades, or store credits.
- Translated for Spanish-speaking customers, ensuring clear and effective communication, paying close attention to their specific needs to ensure satisfaction.
- Maintained a well-organized and orderly workspace, contributing to the store’s efficiency and positive customer experience.
- Assisted in meeting credit card sign-up targets by managing time effectively and approaching customers at appropriate moments to ensure maximum engagement.
Education
Some College - Speech Language Pathology
Glendale Community College
Law and Order, Environmental Science
Center for Advanced Research and Technology
Fresno, CA06.2019
High School -
Fresno High School
06.2019
Skills
- Fluent in English and Spanish
- Clear verbal communication skills
- High-quality client service
- Effective organizational skills
- Proficient multitasking abilities
- Detail-oriented approach
- Ability to thrive in changing environments
Languages
Spanish
Native or Bilingual
Timeline
Spanish Tutor
Self Employed
04.2026 - Current
Lead Teacher, Two-Year-Olds Classroom
Montessori Room
03.2025 - 08.2025
Caregiver
Self Employed
07.2021 - Current
Recreational Leader With AM/PM
City of Peoria
01.2021 - 05.2021
Sales Associate
Big Lots
09.2020 - 12.2020
Host/Front Desk
Dave and Busters
01.2020 - 11.2020
Sales Associate
J.C. Penny
07.2018 - 07.2019
Law and Order, Environmental Science
Center for Advanced Research and Technology
Some College - Speech Language Pathology
Glendale Community College
High School -
Fresno High School