Summary
Work History
Education
Skills
Timeline
Generic

Irisha Thomas

Phoenix

Summary

Dynamic customer service professional with extensive experience at Safeway, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for training new staff and streamlining processes, contributing to a more efficient and welcoming shopping environment. Adaptable and dedicated to fostering positive client relationships two years of caregiving experience, supporting individuals with developmental disabilities, skilled in communication, teamwork, problem-solving, and providing compassionate care, proven ability to adapt to multiple roles while maintaining excellent service and professionalism.

Work History

Customer Service Cashier

Safeway
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, ensuring positive shopping experiences.
  • Maintained cleanliness and organization of checkout areas to enhance operational efficiency.
  • Handled cash and managed register operations to ensure accurate financial reporting.
  • Collaborated with team members to streamline checkout procedures, reducing wait times.
  • Addressed customer complaints promptly, fostering a supportive service environment.
  • Trained new cashiers on effective customer service techniques and operational policies.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Caregiver

Pathways To Hope
Phoenix, AZ
04.2024 - 2026
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored client health and well-being, reporting changes to medical staff.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

DSP

Valley Life
Phoenix, AZ
03.2024 - 2026
  • Assisted individuals with daily living skills to promote independence and well-being.
  • Collaborated with team members to implement personalized care plans for clients.
  • Maintained accurate documentation of client progress and incidents in compliance with regulations.
  • Supported clients in recreational activities to enhance social engagement and personal growth.
  • Supported individuals with down syndrome and other developmental conditions
  • Maintained a safe, supportive and respectful environment
  • Documented daily activities, and progress reports
  • Assisted with daily living activities, including males, hygiene, and transportation

Department Support

Safeway
Phoenix, AZ
2022 - 2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Helped customers located products and answered questions

Courtesy Clerk

Safeway
Phoenix, AZ
2022 - 2025
  • Assisted customers with inquiries and product location to enhance shopping experience.
  • Maintained cleanliness and organization of store environment to ensure safety and compliance.
  • Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
  • Restocked shelves regularly, ensuring product availability and optimal presentation for customers.
  • Collaborated with team members to streamline checkout processes during peak hours, improving efficiency.
  • Monitored inventory levels, reporting shortages to management for timely replenishment actions.
  • Provided bagging support at checkout, ensuring customer satisfaction through attentive service.
  • Engaged in ongoing training programs to learn safety standards and improve operational skills effectively.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.

Education

GED -

Rio Salato
Phoenix, AZ
05.2020

Skills

    Customer service

    Communication

    Cash handling

    Teamwork

    Problem solving

    Caregiving & patient support

    Time management

    Conflict resolution

    Organization

    Adaptability

Timeline

Caregiver

Pathways To Hope
04.2024 - 2026

DSP

Valley Life
03.2024 - 2026

Customer Service Cashier

Safeway

Department Support

Safeway
2022 - 2025

Courtesy Clerk

Safeway
2022 - 2025

GED -

Rio Salato

Similar Profiles

CREATE PROFILE
Irisha Thomas