Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

IRLANDA OROZCO

Mesa

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Team Member

Pizza Hut
Mesa, AZ
01.2025 - 03.2026
  • Delivered exceptional customer service, ensuring satisfaction and addressing concerns promptly.
  • Operated point-of-sale systems accurately, processing orders and managing transactions efficiently.
  • Collaborated with team members to maintain cleanliness and organization of kitchen and dining areas.
  • Prepared food items following safety guidelines, ensuring quality and consistency in every order.

Receptionist

Moonlight Graden Apartments
Pacoima, CA
10.2022 - 03.2024
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Responded to requests and scheduled appointments for property showings.
  • Collected and maintained careful records of rental payments and payment dates.
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.

Scheduling Coordinator

Mission City Orthodontics
San Fernando, CA
08.2018 - 09.2022
  • Scheduled patients for follow up appointments and updated patient files
  • Opened and closed office at beginning and end of day
  • Kept reception area clean and organized to provide patients with positive first impression of office
  • Demonstrated proficiencies in telephone, E-mail, fax and front-desk reception within a high-volume environment
  • Answered and managed incoming calls and emails
  • Expertly filed patients' charts and processed payments.

Sales Associate​

Metro PCS
Pacoima, CA.
02.2015 - 08.2018
  • Helped customers select products that best fit their personal needs
  • Increased purchase totals by recommending additional items
  • Developed and executed sales promotions.

Education

High School Diploma -

Lakeview Charter High School
San Fernando, CA
06.2014

Certified Phlebotomy Tech (CPT), certified by ​National Healthcareer Association (NHA) -

01.2017

Skills

  • Customer Service
  • Office Supplies and Inventory
  • Proficiency in Patient Scheduling
  • Teamwork and Collaboration
  • Payment processing
  • Spanish Fluency
  • Staff Training
  • Scheduling and Coordinating
  • Telephone and email etiquette

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Native or Bilingual

Timeline

Crew Team Member

Pizza Hut
01.2025 - 03.2026

Receptionist

Moonlight Graden Apartments
10.2022 - 03.2024

Scheduling Coordinator

Mission City Orthodontics
08.2018 - 09.2022

Sales Associate​

Metro PCS
02.2015 - 08.2018

High School Diploma -

Lakeview Charter High School

Certified Phlebotomy Tech (CPT), certified by ​National Healthcareer Association (NHA) -

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