IRMA E. ARMENTA
Chandler,AZ
Summary
Dynamic professional with a proven track record at Banorte, excelling in cash handling and customer service. Recognized for enhancing service quality through effective teamwork and problem resolution. Adept at multitasking and maintaining attention to detail, ensuring customer satisfaction and operational efficiency in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Laundry Operator
Mission Linen and Uniform Service
10.2019 - 12.2019
- Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility
- Operated industrial washing machines and dryers, ensuring optimal cleaning cycles for diverse laundry loads
- Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs
Sales Advisor
Telcel Telecommunications
08.2004 - 01.2015
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships
- Collaborated with team members to achieve sales targets and improve overall store performance
Bank Teller
Banorte
07.1998 - 11.2003
- Provided personalized assistance to customers by answering account-related inquiries and ensured proper cash handling throughout the shift, including end-of-day balancing and reconciliation
- Collaborated with team members to streamline daily operations and enhance service quality
- Led the training and development of new team members, ensuring their proper onboarding and adherence to quality service standards
Education
Bachelor of Science - Bachelor’s Degree in Business Administration
Tecnológico De Los Mochis
Los Mochis, Sinaloa, MexicoSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm under pressure
- Organizational skills
- Problem resolution
- Cash handling and transaction management
Timeline
Laundry Operator
Mission Linen and Uniform Service
10.2019 - 12.2019
Sales Advisor
Telcel Telecommunications
08.2004 - 01.2015
Bank Teller
Banorte
07.1998 - 11.2003
Bachelor of Science - Bachelor’s Degree in Business Administration
Tecnológico De Los Mochis
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