Isa Aliyev

Ministry of Defense

Baku

08.2008 - 08.2024

Performed troubleshooting tasks to diagnose system errors or malfunctions.
Resolved network connectivity issues for users onsite and remotely.
Updated software applications and operating systems as needed.
Tested software and hardware for compatibility with systems.
Installed new hardware components such as printers, scanners.
Assisted customers with various types of technical issues via email, live chat and telephone.
Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Used remote login tools to assist clients with technical and product questions.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Answered user inquiries to resolve computer software or hardware operation problems.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Maintained positive working relationship with fellow staff and management.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Assisted customers with password resets, account unlocks, and security settings adjustments.
Assisted customer in understanding products, components and systems using technical demonstration.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Identified and documented system problems, using relevant tools.
Created backup plans to protect data from loss or corruption in case of system failures.

Summary