Isaac Munoz
Phoenix
Summary
Detail-oriented student with a solid foundation in customer service and engineering support. Communicates effectively, resolves issues promptly, and manages multiple tasks with professionalism. Experienced in providing technical assistance and collaborating with teams to meet customer needs efficiently.
Overview
3
3
years of professional experience
Work History
Anodize Technician
FM Industries Inc.
Phoenix
04.2025 - 03.2026
- Collaborated with engineers to enhance product quality and reliability.
- Trained new technicians on equipment operation and safety protocols to ensure compliance and operational efficiency.
- Monitored inventory levels and promptly reported discrepancies to management for timely resolution.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Merchandise
Target
Phoenix
06.2023 - 04.2025
- Developed and implemented merchandising strategies to increase sales.
- Guided customers in product selection and provided detailed information on features to enhance shopping experience.
- Supported customers with product inquiries and navigated store layout to improve overall shopping efficiency.
- Monitored inventory levels and adjusted stocking accordingly.
- Resolved customer complaints and disputes regarding returns or refunds, ensuring satisfaction and retention.
Education
Bachelor of Science - Finance
Grand Canyon University
Phoenix, AZ06-2028
High School Diploma -
Bourgade Catholic High School
Phoenix, AZ05-2024
Skills
- Inventory management
- Quality assurance
- Data interpretation
- Project management
- Documentation and reporting
- Microsoft Excel
- Employee training
- Team collaboration
- Critical thinking
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Anodize Technician
FM Industries Inc.
04.2025 - 03.2026
General Merchandise
Target
06.2023 - 04.2025
Bachelor of Science - Finance
Grand Canyon University
High School Diploma -
Bourgade Catholic High School