Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Ruelas

Phoenicia

Summary

Dynamic Regional Parts Manager at Tesla with expertise in inventory management and team development. Achieved operational enhancements that significantly reduced repair times across multiple locations. Proven track record in driving continuous improvement while fostering a service-oriented culture among a diverse team of 34 employees. Skilled in logistical strategy development and effective communication.

Overview

19
19
years of professional experience

Work History

Regional Parts Manager

Tesla
12.2022 - 04.2025
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences along with service center needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Partnered with multiple managers to implement operational enhancements at different locations to improve efficiency and lower repair times.
  • Oversaw the parts departments in all Arizona and Nevada locations within a Service or Collision location.
  • Over saw the set up and build of parts department of new locations coming online with the the region.
  • Manged team of 34 employees including 2 supervisors across 2 different states.
  • Implemented processes and standards so that all locations are aligned.

Lead Master Technician

Tesla
12.2013 - 04.2025
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Lead a team of 25 plus service technicians, including mobile service technicians and a night shift.

Master Technician

Showcase Honda
06.2006 - 11.2013
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Trained and coached junior employees on a apprenticeship program on procedures for completing various types of repairs and procedures.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Performed safety inspections.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Education

No Degree - Criminal Justice

El Paso Community Collage
El Paso, TX

High School Diploma -

Burgess High School
El Paso, TX

Skills

  • Inventory demand planning
  • Inventory management
  • Service-oriented communication
  • Driving continuous improvement
  • Measurable goal planning
  • Warehouse management
  • Operations management
  • Supply chain management
  • Logistical strategy development
  • Team development
  • Forklift operation

Timeline

Regional Parts Manager

Tesla
12.2022 - 04.2025

Lead Master Technician

Tesla
12.2013 - 04.2025

Master Technician

Showcase Honda
06.2006 - 11.2013

No Degree - Criminal Justice

El Paso Community Collage

High School Diploma -

Burgess High School

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Isaac Ruelas