Isabel Gonzalez
El Mirage
Summary
Great with multitasking while active listening. Proficient in reading, writing, and speaking Spanish. Ability to learn products, services, procedures, and new tasks quickly and accurately. Ability to work from home. 5+ years of working with customers/patients.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Assistant
Adelante Healthcare
Peoria
08.2020 - 10.2021
- Build relationships with each customer through short interactions.
- Find ways to improve customer experience.
- Open to coaching, adaptable, and flexible.
- Understand customer concerns, then find the best solution for each scenario.
- Managed front desk operations and provided excellent customer service to patients.
Certified Nurse Assistant
Banner Thunderbird
Glendale
01.2019 - 06.2020
- Good attention to detail and accuracy.
- Ability to perform and obtain results in a high stress environment.
- Ability to educate customers/patients.
- Worked in a fast-paced environment efficiently using prioritizing skills.
Certified Nurse Assistant
Abrazo
Goodyear
11.2015 - 01.2019
- Contact various vendors in order to maintain our accounts current.
- Comprehending and resolving complex issues.
- Ability to interact with integrity and professionalism.
- Ability to train new hires while remaining productive.
Education
Medical Billing And Coding Specialist - Medical Billing And Coding Specialist
UEI College
08.2015 - 02.2020
Some College - General Requirements
Glendale Community College
Skills
- ICD-10
- CPT
- HCPCS
- medical terminology and anatomy
- billing software
- attention to detail
- Excellent communication and organization skills
- Insurance knowledge
Timeline
Front Office Assistant
Adelante Healthcare
08.2020 - 10.2021
Certified Nurse Assistant
Banner Thunderbird
01.2019 - 06.2020
Certified Nurse Assistant
Abrazo
11.2015 - 01.2019
Medical Billing And Coding Specialist - Medical Billing And Coding Specialist
UEI College
08.2015 - 02.2020
Some College - General Requirements
Glendale Community College
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