Isabel Sestiaga
Texana Bank
San Tan Valley
2
years of professional experience
1
Certification
Detail-oriented Mortgage Loan Processor with 2 years of experience managing high-volume refinance pipelines. Managed conventional, FHA, and VA loans from application to closing while ensuring compliance with investor and agency guidelines. Built strong relationships with loan officers and provided bilingual customer service in English and Spanish, delivering effective support to borrowers in fast-paced environments.
Work History
Mortgage Loan Processor
2 Years 4 Months- Managed end-to-end processing of mortgage loan refinances to ensure timely and accurate closings.
- Administered loan pipeline of 80 active accounts, guaranteeing timely processing and compliance with established deadlines.
- Assisted in analyzing income, assets, credit, title, work, insurance, and appraisal documentation. Supported the review of financial documents, including income, assets, credit, title, work, insurance, and appraisal records. Contributed to the examination of income, assets, credit, title, work, insurance, and appraisal paperwork.
- Managed relationships with borrowers, loan officers, title companies, insurance agents, and third-party vendors to streamline processes. Oversaw direct communications with stakeholders including borrowers, loan officers, and title companies to enhance operational efficiency. Championed collaboration with insurance agents and vendors to optimize service delivery for borrowers.
- Streamlined collection and clearance of underwriting conditions to enhance loan approval efficiency.
- Coordinated efforts with escrow and title companies to streamline closing processes and enhance efficiency.
- Monitored adherence to agency and investor guidelines to uphold regulatory standards.
- Supported Spanish-speaking borrowers throughout mortgage process to enhance understanding and streamline transactions.
- Guided junior processors through mentorship initiatives to foster professional growth.
- Facilitated seamless adaptation to company transitions, new systems, and updated lending guidelines.
Junior Mortgage Processor
2 Years 4 Months- Supported senior processors by collecting documents and preparing loans to ensure timely processing.
- Coordinated third-party services for title, insurance, and tax documentation to facilitate loan approvals.
- Assisted senior processors with document collection and loan preparation.
- Ordered third-party services including title, insurance, and tax documentation.
- Maintained accurate loan records and updated pipeline status daily.
- Cultivated relationships with loan officers and borrowers through proactive communication to enhance customer experience.
Education
High School Diploma
Some college - Business Administration
Skills
Loan processing expertise
FHA loan proficiency
Refinance expertise
Loan paperwork assessment
Knowledge of TRID standards
Pipeline workflow coordination
Efficient pipeline management
Condition monitoring
Title coordination
Proficient in Microsoft Office Suite
ARIVE proficiency
Fluent in English and Spanish
Effective problem resolution
Effective time management
Effective multitasking skills
Exceptional customer support
Service excellence
Collaborative teamwork
Mortgage regulations compliance
Websites
Certification
- Bilingual (English & Spanish)
- Continuing education in Mortgage Processing (if applicable)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mortgage Loan Processor
Milestone Mortgage Solutions
06.2024 - CurrentRead More
Junior Mortgage Processor
Texana Bank
06.2024 - CurrentRead More
Cibola High Scool
High School Diploma
Read More
Arizona Western College
Some college from Business Administration
Read More
ADDITIONAL EXPERIENCE
- Administrative Assistant
- Dispatcher for SG Transport
- Managed office operations and customer communications.
- Organized company documentation and billing.
- Coordinated schedules and maintained records.