Isabel Sestiaga
San Tan Valley
Summary
Detail-oriented Mortgage Loan Processor with 2 years of experience managing high-volume refinance pipelines. Managed conventional, FHA, and VA loans from application to closing while ensuring compliance with investor and agency guidelines. Built strong relationships with loan officers and provided bilingual customer service in English and Spanish, delivering effective support to borrowers in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor
Milestone Mortgage Solutions
Gilbert, AZ
06.2024 - Current
- Managed end-to-end processing of mortgage loan refinances to ensure timely and accurate closings.
- Administered loan pipeline of 80 active accounts, guaranteeing timely processing and compliance with established deadlines.
- Assisted in analyzing income, assets, credit, title, work, insurance, and appraisal documentation. Supported the review of financial documents, including income, assets, credit, title, work, insurance, and appraisal records. Contributed to the examination of income, assets, credit, title, work, insurance, and appraisal paperwork.
- Managed relationships with borrowers, loan officers, title companies, insurance agents, and third-party vendors to streamline processes. Oversaw direct communications with stakeholders including borrowers, loan officers, and title companies to enhance operational efficiency. Championed collaboration with insurance agents and vendors to optimize service delivery for borrowers.
- Streamlined collection and clearance of underwriting conditions to enhance loan approval efficiency.
- Coordinated efforts with escrow and title companies to streamline closing processes and enhance efficiency.
- Monitored adherence to agency and investor guidelines to uphold regulatory standards.
- Supported Spanish-speaking borrowers throughout mortgage process to enhance understanding and streamline transactions.
- Guided junior processors through mentorship initiatives to foster professional growth.
- Facilitated seamless adaptation to company transitions, new systems, and updated lending guidelines.
Junior Mortgage Processor
Texana Bank
Gilbert, AZ
06.2024 - Current
- Supported senior processors by collecting documents and preparing loans to ensure timely processing.
- Coordinated third-party services for title, insurance, and tax documentation to facilitate loan approvals.
- Assisted senior processors with document collection and loan preparation.
- Ordered third-party services including title, insurance, and tax documentation.
- Maintained accurate loan records and updated pipeline status daily.
- Cultivated relationships with loan officers and borrowers through proactive communication to enhance customer experience.
Education
High School Diploma -
Cibola High Scool
Yuma, AZ03-2009
Some college - Business Administration
Arizona Western College
Yuma, AZSkills
- Loan processing expertise
- FHA loan proficiency
- Refinance expertise
- Loan paperwork assessment
- Knowledge of TRID standards
- Pipeline workflow coordination
- Efficient pipeline management
- Condition monitoring
- Title coordination
- Proficient in Microsoft Office Suite
- ARIVE proficiency
- Fluent in English and Spanish
- Effective problem resolution
- Effective time management
- Effective multitasking skills
- Exceptional customer support
- Service excellence
- Collaborative teamwork
- Mortgage regulations compliance
Websites
Certification
- Bilingual (English & Spanish)
- Continuing education in Mortgage Processing (if applicable)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mortgage Loan Processor
Milestone Mortgage Solutions
06.2024 - Current
Junior Mortgage Processor
Texana Bank
06.2024 - Current
High School Diploma -
Cibola High Scool
Some college - Business Administration
Arizona Western College
ADDITIONAL EXPERIENCE
- Administrative Assistant
- Dispatcher for SG Transport
- Managed office operations and customer communications.
- Organized company documentation and billing.
- Coordinated schedules and maintained records.