Isabel Torres
Phoenix
Summary
Hardworking and passionate job seeker with strong organizational skills eager to move up. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Advocate
Conifer Healthcare Solutions
02.2025 - 11.2025
- Advocated for patient needs, ensuring access to healthcare resources and services.
- Educated patients on insurance benefits, coverage options, and financial assistance programs.
- Evaluated client eligibility for benefits programs based on regulatory requirements and documentation standards.
- Collaborated with multidisciplinary teams to streamline application processes, enhancing overall service delivery.
- Maintained accurate records and documentation in compliance with federal and state guidelines.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Loan Servicing Specialist
Upgrade Inc.
07.2023 - 02.2025
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Managed loan servicing processes, ensuring compliance with regulatory requirements and internal policies.
- Analyzed borrower information to evaluate creditworthiness and determine loan eligibility.
Dental Billing Specialist (extern)
Martineau Dentistry
10.2021 - 12.2022
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
- Maintained accurate records of customer payments.
- Handled account payments and provided information regarding outstanding balance.
- Processed dental claims using advanced billing software to ensure timely reimbursements.
- Reviewed patient accounts for accuracy, resolving discrepancies to maintain billing integrity.
Pre-Billing Specialist
Maricopa Ambulance
05.2021 - 08.2021
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
Collections Specialist
Auto Now Financial Services Inc.
06.2018 - 01.2023
- Communicate with the team about the activity of daily operations.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Conducted thorough account reviews to identify potential issues and resolve discrepancies efficiently.
Education
College Degree - Medical Billing and Coding
UEI College
Phoenix, AZ12-2022
High school diploma - Diploma
Brookshire academy
Phoenix, AZ05.2021
Skills
- Patient advocacy
- Healthcare compliance
- Insurance education
- Regulatory knowledge
- Financial assistance programs
- Documentation accuracy
- Records management
- Customer service excellence
Certification
- CPR
- September 2021 to Present
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate
Conifer Healthcare Solutions
02.2025 - 11.2025
Loan Servicing Specialist
Upgrade Inc.
07.2023 - 02.2025
Dental Billing Specialist (extern)
Martineau Dentistry
10.2021 - 12.2022
Pre-Billing Specialist
Maricopa Ambulance
05.2021 - 08.2021
Collections Specialist
Auto Now Financial Services Inc.
06.2018 - 01.2023
High school diploma - Diploma
Brookshire academy
College Degree - Medical Billing and Coding
UEI College