Isabela Friesendorf
Phoenix
Summary
Professional, detail-oriented Captain Waiter with extensive high-volume dining experience. Familiar with daily operations of high volume dining room and kitchen areas, restaurant maintenance, procedures and quality standards. Reliable, customer service-driven team player with 25 years of restaurant experience and drive for above average performance in all areas. Skilled at memorizing menu items and procedures. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Overview
23
23
years of professional experience
Work History
Captain Waiter
Maple Hospitality Group
Scottsdale
11.2019 - Current
- Led team in providing exceptional dining experiences for guests.
- Trained new staff on service protocols, menu knowledge and customer interactions.
- Created continued education program to further menu knowledge for team members.
- Assisted in developing training manual for new hires at multiple restaurants .
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Well rounded in wine knowledge.
- Provided exceptional service to high volume of daily customers.
- A Head Captain of the restaurant BEO team.
- A member of the company Training Task Force - involved in opening 4 new restaurants in multiple locations.
Food Server
Gibsons Restaurant Group
Rosemont
06.2015 - 11.2019
- Provided an outstanding level of service in a high volume restaurant
- Efficiently managed 5 tables dining station
- Maintained knowledge of current and changing menu items and ingredients
- Continuously worked on enhancing above average wine knowledge
- Maintained excellent communication between guests and management
- Provided help and support to all team members
- Trained newly hired employees
- Consistently adhered to high quality expectations and standards
Food Server
Lettuce Entertain You Enterprises
Schaumburg
05.2003 - 06.2015
- Member of the restaurant opening team
- Provided high quality service in a busy restaurant
- Maintained knowledge of food and wine menu
- Comfortably managed 5-7 tables dining station
- Trained new servers and managers
Education
Associate of Applied Business - Customer Service
University of Poznan
Poland05.1992
Skills
- High-volume dining experience
- Special dietary requirements training
- Wine pairings knowledge
- Skilled multi-tasker with attention to details
- Highly responsible, reliable and professional
- Excellent people skills
- Upbeat, outgoing and positive
- Bilingual English/Polish plus polite Spanish spoken
Accomplishments
- Certified Senior Trainer with LEYE- part of opening crew for 4 new Wildfire locations
- Company Trainer for Gibsons Rosemont
- Head Trainer at Maple&Ash Scottsdale, Head BEO Captain, Corporate Trainer for MHG, Multiple Hospitality Achievements and Awards
References
Deidre Riordan - previous manager at Maple&Ash
480-200-7265
Liz Dade-- Liz was the my GM at Gibsons
GM at Gibsons Rosemont
5464 N River Rd, Rosemont IL 60018
847-809-4792
Jared Brown-- Jared was my direct manager, overlooking the Training program at this location
Manager at Gibsons Rosemont
5464 N River Rd. Rosemont IL 60018
630-669-2404
Ben Werner--friend/co-worker-- I trained Ben when he was going through his manager training at Wildfire
Manager at Steak 48 Chicago
615 Wabash Ave, Chicago IL 60611
708-805-4890
Timeline
Captain Waiter
Maple Hospitality Group
11.2019 - Current
Food Server
Gibsons Restaurant Group
06.2015 - 11.2019
Food Server
Lettuce Entertain You Enterprises
05.2003 - 06.2015
Associate of Applied Business - Customer Service
University of Poznan