Isabella Aguilar Fernandez
Phoenix
Summary
Dedicated to take on challenges and expand skills to contribute to the company's success. Productively uses time given by slow periods to stay on top of important tasks in fast-paced work places. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
4
4
years of professional experience
Work History
Prestige Beauty Advisor
Sephora
09.2024 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Sold complementary products by identifying client needs and recommending the proper solutions, resulting in increased transaction values.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Barista
Starbucks
09.2022 - Current
- Memorized and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service
- Provide a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Customer Service Conflict Resolution
Arizona Broadway Theatre
03.2024 - 10.2024
- Handled high-pressure situations calmly while remaining focused on providing support to both colleagues and clients.
- Implemented effective communication strategies to improved customer interactions .
- Managed high call volume while maintaining great service quality and professionalism.
- Produced thorough documentation of all customer interactions, which simplified follow-up processes and facilitating collaboration among team members.
Cashier/Sales Associate
Chick-fil-A
02.2021 - 02.2022
- Restocked and organized supplies to ensure an efficient environment for peak hours.
- Bagged orders neatly and in a timely manner to successfully meet store goals.
- Welcomed guests and helped determine their needs as they entered the store.
- Handled cash transactions while simultaneously ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05.2022
Skills
- Problem Solver
- Multitasking
- Customer complaint resolution
- Maintaining Organization
- Money Handling
- Front Counter Maintenance
- Client relationship building
- Professional telephone demeanor
- Hospitality and Accommodation
Languages
Spanish
Native or Bilingual
Timeline
Prestige Beauty Advisor
Sephora
09.2024 - Current
Customer Service Conflict Resolution
Arizona Broadway Theatre
03.2024 - 10.2024
Barista
Starbucks
09.2022 - Current
Cashier/Sales Associate
Chick-fil-A
02.2021 - 02.2022
High School Diploma -
Mountain View High School
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