Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Isabella De La Ossa

Sahuarita

Summary

Dynamic and results-oriented professional with a proven track record at Dutch Bros, adept at maintaining high productivity and customer satisfaction. Excelled in time management and team leadership, enhancing team dynamics and efficiently resolving customer complaints. Skilled in cash handling and fostering positive customer experiences, consistently contributing to revenue growth and loyalty.

Overview

3
3
years of professional experience

Work History

Barista

Dutch Bros
03.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

D5 Cattle Co. Bookkeeper

Paul De La Ossa
05.2023 - 12.2024
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.

Counter Server

Triple Play Cornhole
08.2022 - 03.2024
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.
  • Managed cash register transactions, maintaining accuracy and security at all times.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.

Education

Bachelor of Science - Accounting

University of Arizona
Tucson, AZ
12-2027

High School Diploma -

Walden Grove High School
15510 S Sahuarita Park Rd, Sahuarita, AZ 85629
05-2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Team leadership
  • Decision-making
  • Excellent memory
  • Problem-solving
  • Active listener
  • Multitasking and organization
  • Clear communication
  • Verbal and written communication

Timeline

Barista

Dutch Bros
03.2024 - Current

D5 Cattle Co. Bookkeeper

Paul De La Ossa
05.2023 - 12.2024

Counter Server

Triple Play Cornhole
08.2022 - 03.2024

Bachelor of Science - Accounting

University of Arizona

High School Diploma -

Walden Grove High School

Similar Profiles

CREATE PROFILE
Isabella De La Ossa