Isabella Frausto
Glendale
Summary
I am calm and composed in most difficult circumstances. I’ve had an extreme amount of patience from dealing with customers that were difficult. I am more than willing to adapt and learn to fit new accommodations. Bringing positive and supportive attitude that can help the team to achieve success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Clerk
Kroger
Glendale
09.2022 - Current
- My job entailed me assisting customers with returns, concerns, western union services, and any other issues that might arise. I am expected to have a friendly attitude and positive outlook. I was able to quickly understand the process and system for dealing with customers that may be difficult. Understanding the way to staying calm in any situation helped me grow better as a person.
Education
Associates in Psychology - Psychology
Glendale Community College
Glendale, Az 08.2020 - 05.2022
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Positive attitude
- Patience management
- Telephone etiquette
- Team collaboration
- Adaptability
Timeline
Customer Service Clerk
Kroger
09.2022 - Current
Associates in Psychology - Psychology
Glendale Community College
08.2020 - 05.2022