Isabella Gonzalez
Tucson
Summary
Driven by a commitment to excellence honed at Walt Disney Parks and Resorts, I excel in creating memorable customer experiences and managing high-stress situations with professionalism. My strong organizational skills and exceptional interpersonal abilities have significantly contributed to team success. Expert in customer service and adept at fostering loyalty, I consistently exceed sales goals through strategic promotions and persuasive selling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Walt Disney Parks and Resorts
09.2024 - 01.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Disney College Program Intern
Walt Disney World Parks and Resorts
09.2024 - 01.2025
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
Sales Associate
Torrid
06.2022 - 08.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
Bachelor of Science - OCCUPTAIONAL THERAPY
UNIVERSITY OF ARIZONA
Tucson, AZ05-2026
Associate of Science - LICENSED NURSING ASSISTANT
Pima Community College
Tucson, AZ05-2022
High School Diploma -
TANQUE VERDE HIGH SCHOOL
Tucson, AZ05-2022
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in store sets, customer service, and fast pace environments
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - Arizona State Boards of Nursing.
Timeline
Sales Associate
Walt Disney Parks and Resorts
09.2024 - 01.2025
Disney College Program Intern
Walt Disney World Parks and Resorts
09.2024 - 01.2025
Sales Associate
Torrid
06.2022 - 08.2024
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - Arizona State Boards of Nursing.
Bachelor of Science - OCCUPTAIONAL THERAPY
UNIVERSITY OF ARIZONA
Associate of Science - LICENSED NURSING ASSISTANT
Pima Community College
High School Diploma -
TANQUE VERDE HIGH SCHOOL
Similar Profiles
Louis FappianoLouis Fappiano
Inventory Control Clerk at Walt Disney Parks and ResortsInventory Control Clerk at Walt Disney Parks and Resorts
Kathleen NeyKathleen Ney
Barista at Walt Disney Parks and ResortsBarista at Walt Disney Parks and Resorts
Kristen WatersKristen Waters
Guest Experience Manager at Walt Disney Parks and ResortsGuest Experience Manager at Walt Disney Parks and Resorts