Isabella Hammon
Phoenix
Summary
Accomplished professional, skilled in high-pressure environments, excelling in teamwork and customer support. Proven ability to effectively manage high-acuity situations while maintaining composure and delivering exceptional service. Core competencies include crisis management, communication, and problem-solving. Committed to leveraging expertise to enhance team performance in challenging scenarios.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
Southwest Behavioral Health Services
Phoenix
12.2024 - Current
- Used company badging system to create badges for new employees and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated maintenance requests for office equipment and facilities.
- Processed and distributed internal and external communications.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained a clean and organized reception area to uphold company image.
Trust and Safety Specialist
Uber Technologies
07.2023 - 04.2024
- Manages a high volume queue of sensitive accidents and incidents that occurred on the Uber platform
- Review critial information and document accordingly
- Provide customer service while taking the inital reports from callers
- Use investigative skills to build cases
- Maintain professionalism and empathy while reviewing or taking sensitive reports
- Use critial thinking, emotional intelligence, and problem solving skills to navigate high severity and sensitive cases
- Provide follow up support to users in post investigation matters
Logistics Coordinator
Trinity Medical Solutions
02.2023 - 07.2023
- Answering all incoming calls received in the operations center and directing them as necessary
- Document all phone calls, text messages, and emails into TAC service request notes along with all trip information details
- Sourcing and appropriately dispatching private aircrafts or couriers for organ and medical team transportation
- Communicate effectively by phone, text message, and email to both internal and external customers in a timely manner
- Adhere to HIPPA
Dispatch Specialist
Solari
Tempe
08.2022 - 02.2023
- Responsible for managing dispatch functions for the crisis line services
- Facilitating, tracking, and ensuring dispatch functions including dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners indicated by contract
- Receives and dispatches teams/clinicians timely and effectively
- Manages tracking logs accurately and timely and creates reports
- Documents all dispatch and related interactions in the electronic health record and tracking logs
- Screen and dispatch incoming calls or contacts from first responders directly
Fire Protection Operation Specialist Emergency Dispatch
THE BOEING COMPANY
Mesa
10.2018 - 06.2021
- Company Overview: Chipton-Ross
- Dispatched appropriate Security and Fire personnel and apparatus for assignments and emergency response
- Maintained extensive records of security and fire related activities including emergency events to ensure compliance with government regulations
- Provided extensive customer service support and appropriately handled incoming calls
- Chipton-Ross
Non-Emergency Call Taker
THE BOEING COMPANY
Mesa
05.2018 - 10.2018
- Company Overview: Allied Universal
- Maintained extensive records of security and fire related activities in non-emergency events to ensure compliance with government regulations
- Accurately and quickly input service requests for appropriate call types and facilities
- Built strong relationships with callers and provided substantial customer service
- Assisted in training new hires
- Allied Universal
Bakery Clerk/ Baker
AJ's Fine Foods
Scottsdale
04.2016 - 05.2018
- Mixing, weighing, proofing, baking, finishing and merchandising bakery products
- Assisting in the ordering and receiving of bakery products and supplies
- Controlling product inventory and out of stocks, shrink and supplies
- Provided extensive customer service
- Complete various orders in a high paced environment
- Control nightly inventory and disposal of products
Education
Certificate - Medical Assisting
Carrington College
Phoenix, AZ10-2016
High School Diploma -
Ironwood High School
Glendale05-2013
Skills
- Critical Thinking in Investigations
- Customer Service Expertise
- Strong Verbal and Written Skills
- Effective Time Management
- Employee Training
- Proficient in Microsoft Office
- CPR certified
- Crisis Management
- Multitasking and prioritization
- Data entry
- Conflict resolution
Timeline
Front Office Receptionist
Southwest Behavioral Health Services
12.2024 - Current
Trust and Safety Specialist
Uber Technologies
07.2023 - 04.2024
Logistics Coordinator
Trinity Medical Solutions
02.2023 - 07.2023
Dispatch Specialist
Solari
08.2022 - 02.2023
Fire Protection Operation Specialist Emergency Dispatch
THE BOEING COMPANY
10.2018 - 06.2021
Non-Emergency Call Taker
THE BOEING COMPANY
05.2018 - 10.2018
Bakery Clerk/ Baker
AJ's Fine Foods
04.2016 - 05.2018
Certificate - Medical Assisting
Carrington College
High School Diploma -
Ironwood High School
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