Isabella Hiney
Glendale
Summary
Highly effective team leader with three years of experience in fast-paced environments, demonstrating exceptional communication and interpersonal skills. Proven track record in managing large group check-ins, ensuring safety protocols, and maintaining regulatory compliance. Energetic professional in hospitality, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Host Trainer/Cook/Server
Angry Crab Shack
Peoria
12.2024 - Current
- Built positive relationships with other front-of-house and kitchen staff.
- Notified the server after seating the parties in the section to facilitate prompt service.
- Managed incoming calls during busy shifts.
- Accepted payments from guests for dine-in and take-out food.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Coordinated orders to expedite food from the kitchen according to cook time and delivery time.
- Resolved customer complaints regarding food quality or services provided.
- Monitored temperatures of prepared food and cold-storage areas.
- Set up work stations prior to opening to minimize prep time.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Court Monitor
Stratosphere Adventure Park
Glendale
05.2021 - 11.2024
- Monitor and ensure the safety of 200+ children.
- Manage high-stress situations while remaining level-headed.
- Manage payments (credit/debit cards, cash, and electronic) to ensure a smooth guest check-in.
- Prepared hot food in a timely manner.
- Efficiently prepared hot food on a schedule for parties of up to 40 guests.
- Ensured a smooth check-in to improve customer retention.
- Appropriately addressed guests' concerns and questions.
- Worked closely with management and other teams to provide the best customer experience possible on a daily basis.
Education
High School -
Greenway High School
Phoenix, AZ01.2023
Skills
- Attentive
- Communicative
- Detail-oriented
- Quick learner
- Cash handling
- Seating arrangements
- Adaptable to change
- Front-of-house organization
- Food allergy awareness
- Multitasking proficiency
- Professional appearance
Accomplishments
- Earned a leadership role and also taking on a trainer role for the front of house host. I was recognized for my persistent hard work and care for the job while supplying knowledge to others and ensure they will succeed.
Timeline
Host Trainer/Cook/Server
Angry Crab Shack
12.2024 - Current
Court Monitor
Stratosphere Adventure Park
05.2021 - 11.2024
High School -
Greenway High School
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