Isabella Morales
El Mirage
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Financial Coordinator
West Valley Pediatric Dentistry & Orthodontics
Surprise
06.2024 - Current
- Resolved customer service inquiries related to account balances, payments, and collections activities.
- Prepared written correspondence to patients concerning account status updates or delinquency notices.
- Generated monthly reports detailing outstanding balances, delinquent accounts, and collection activity results.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Developed payment plans with patients to assist them in meeting their financial obligations.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
Customer Service Representative
David's Bridal
Peoria
03.2024 - 06.2024
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Peoria High School
11200 N 83rd Ave Peoria, AZ 8534505-2024
Dental Assisting Certificate - Dental Assisting
West-MEC Northwest Campus
13201 W Grand Ave Surprise, AZ 8537405-2024
Skills
- Insurance verification
- Payment processing
- Time management
- HIPAA compliance
- Financial reporting
- Patient education
- Attention to detail
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- HIPAA Compliance Training
- DANB Radiation Health & Safety Certification
- Coronal Polishing Certification
References
References available upon request.
Timeline
Patient Financial Coordinator
West Valley Pediatric Dentistry & Orthodontics
06.2024 - Current
Customer Service Representative
David's Bridal
03.2024 - 06.2024
High School Diploma -
Peoria High School
Dental Assisting Certificate - Dental Assisting
West-MEC Northwest Campus
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