Isabella Roby
Phoenix
Summary
Dynamic and dedicated professional with a strong background in customer service and childcare. Proven ability to communicate effectively and collaborate with teams, while maintaining a positive attitude. Skilled in managing operations and enhancing client experiences, consistently exceeding expectations in fast-paced environments. Proficient in scheduling and exceptionally devoted employee, eager to fulfill customer needs.
Overview
14
14
years of professional experience
Work History
Babysitter/Nanny
Home Care
01.2012 - Current
- Supervised children's activities and ensured safety in home environment.
- Safely coordinate activities (park visits, meal cooking, at-home learning, etc.), clean up after them, and complete additional parental requests.
- Communicated effectively with parents regarding daily activities and concerns.
Staff
Swig
Mesa
04.2024 - 10.2024
- Managed daily operations to ensure efficient service delivery.
- Maintained cleanliness and organization of work areas.
- Assisted customers with order placement and product inquiries.
Barista
Safeway Starbucks
North Scottsdale
07.2022 - 01.2023
- Independently managed opening and closing shifts.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to manage high-volume service periods effectively.
- Assisted in training new team members on company policies and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Waitress and Host
Cafe Du Berry
Portland
08.2021 - 10.2021
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Handled cash transactions accurately and processed payments.
T.A.
Mari’s Little Lambs Childcare
Beaverton
01.2019 - 05.2019
- Assisted lead teacher in implementing daily lesson plans and activities.
- Organized classroom materials and prepared educational resources for lessons.
- Supported children in developing social skills through group interactions.
- Monitored students to observe behavior, enforce rules, and maintain safety.
Receptionist
Urbantopia
Portland
11.2016 - 09.2018
- Scheduled appointments and maintained calendar for staff members.
- Maintained front desk area, ensuring a professional appearance at all times.
- Assisted clients with inquiries, providing information about services offered.
- Greeted visitors and directed them to appropriate personnel.
Education
Bachelor’s Degree - Political Science
Arizona State University
Tempe, Arizona05-2025
Some College -
Prescott College
Prescott, Arizona08-2019
Diploma -
Beaverton High School
Beaverton, Oregon07-2019
Skills
- Hard worker
- Positive attitude
- Willingness to learn
- Research skills
- Effective communication
- Customer service
- Team collaboration
- Email and telephone etiquette
Languages
English
Native/ Bilingual
Italian
Limited
Spanish
Elementary
Affiliations
Volunteer, St. Mary’s Food Bank - Phoenix, AZ (2025-present)
Timeline
Staff
Swig
04.2024 - 10.2024
Barista
Safeway Starbucks
07.2022 - 01.2023
Waitress and Host
Cafe Du Berry
08.2021 - 10.2021
T.A.
Mari’s Little Lambs Childcare
01.2019 - 05.2019
Receptionist
Urbantopia
11.2016 - 09.2018
Babysitter/Nanny
Home Care
01.2012 - Current
Bachelor’s Degree - Political Science
Arizona State University
Some College -
Prescott College
Diploma -
Beaverton High School