Isabella Santos
Yuma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietary Aide
Ridgeview Transitional Rehabilitation
02.2023 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas, etc.
Receiving Department Associate
Burlington Stores
11.2022 - 01.2023
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
Cashier/Customer Service
Carl's Jr.
08.2022 - 11.2022
- Cashier/customer service/kitchen/food/cleaning.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions with POS system.
- Resolved customer complaints and maintained clean and tidy checkout area.
Cashier/Cook
Hawaiian BBQ
04.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Packed customer orders into bags.
- Cleaned and sanitized cashier workstation and scanning area.
Server
Aura LLC
11.2021 - 03.2022
- Training for new employees.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Administrative Assistant/Analyst
TEMPEST SERVIÇOS DE INFORMÁTICA SA
03.2019 - 04.2021
- Auxiliary: Filling in forms, processing correspondence and documents, carrying out activities of revenue records and deleting accounts, inclusion of invoices, auxiliary inventory control services, support for updating financial reports, supplier registration, updating files and registrations of information, acting in support to the personnel sector (vouchers, benefits), assistance in the accounting part such as withholding taxes and classification of products/goods and suppliers
- Quotes and small purchases for company supplies and marketing events.
- Analyst: Quotation and purchase of all requested products, follow-up of deliveries of purchased products, contact with suppliers, cost and benefit analysis, purchase planning (products, services, equipment), negotiation with suppliers, price and deadline analysis, issuance of purchase order, monitoring of maintenance and requests, updating of financial spreadsheets, accounting, purchases and personnel department
- Management of purchase contracts with suppliers, control the company's total purchase orders.
- Responded to requests to assist and make decisions without supervision.
- Managed calendar, anticipated needs.
- Coordinated travel arrangements, managed itineraries and booked flights, hotels, ground transportation and restaurants.
- Supported departmental communication and training program development and implementation.
- Provided multifaceted project development support.
- Knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
Bartender Assistant
BKUK HOSPITALITY GROUP
12.2018 - 03.2019
- Customer service, waitress, bar tender, cashier, stock control, cleaning service and organization using POS OPERATION.
- Learned how to make wide variety of mixed drinks.
- Assisted in setting up and breaking down bar area for special events.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Internship
SYSCOB SERVIÇOS DE COBRANÇA - EPP
03.2017 - 09.2017
- Customer service, answer customer questions, insert and update information in the database; identify customer needs; collection of overdue debts; training for new employees.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
Voluntary Worker
CASA DA CRIANCA E DO ADOLESCENTE SANTO AMARO
03.2016 - 11.2016
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Drafted emails, wrote memos, created contracts and prepared other communications.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
College Degree in Business Administration -
Universidade Paulista - UNIP
São Paulo, SP12.2020
Skills
- Financial Report Writing
- Appointment Scheduling
- Workflow Optimization
- Customer Service
- Problem-Solving
- Events Management
- Event Planning
- Accounting
- Payroll
- Serving Experience
- Culinary experience
- Dietary department experience
Certification
- Fingerprint Clearance, 02/01/29
- Food Handler Certification, 02/01/25
Languages
Spanish
Portuguese
English
Certifications & Licenses
FingerPrint Clearence
Feb 2022 to Feb 2029
Food Handler
Feb 2022 to Mar 2025
Timeline
Dietary Aide
Ridgeview Transitional Rehabilitation
02.2023 - Current
Receiving Department Associate
Burlington Stores
11.2022 - 01.2023
Cashier/Customer Service
Carl's Jr.
08.2022 - 11.2022
Cashier/Cook
Hawaiian BBQ
04.2022 - 07.2022
Server
Aura LLC
11.2021 - 03.2022
Administrative Assistant/Analyst
TEMPEST SERVIÇOS DE INFORMÁTICA SA
03.2019 - 04.2021
Bartender Assistant
BKUK HOSPITALITY GROUP
12.2018 - 03.2019
Internship
SYSCOB SERVIÇOS DE COBRANÇA - EPP
03.2017 - 09.2017
Voluntary Worker
CASA DA CRIANCA E DO ADOLESCENTE SANTO AMARO
03.2016 - 11.2016
College Degree in Business Administration -
Universidade Paulista - UNIP
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